Appellant Notifications

Appellant Notification

At a high level, the Appellant Notification Module is what we use to implement prepended methods that, when triggered, will send out a JSON payload to an external service called VA Notify which will in turn send out a notification to appellants based on their communication preferences (email, text, or both). The Appellant Notification module and all of the files that are extended from it can be found within app/models/prepend/va_notify. There is a file for each type of status change that Caseflow tracks. At present, the Appellant Notification module tracks 9 different types of status changes within an appeal. If any of these status changes occur, the appellant will be notified. These statuses are:

• Appeal docketed
• Appeal decision mailed
• Hearing scheduled
• Withdrawal of hearing
• Postponement of hearing
• Privacy Act request pending
• Privacy Act request complete
• VSO IHP pending
• VSO IHP complete