Keptn Zendesk Service

⚠️This repository is now deprecated, will receive no further updates and users should replace this service with these instructions or try the Keptn Lifecycle Toolkit

Any questions should be directed to keptn slack

This service provides an integration between Keptn and Zendesk. Quality Evaluations and Remediation Actions will automatically create fully tagged tickets in Zendesk.

By default, this service listens for the following events:

• sh.keptn.event.evaluation.finished
• sh.keptn.event.remediation.finished

Gather Required Details

• Your zendesk base URL is https://***.zendesk.com WITHOUT trailing slash
• You need to generate an API token. Do so at https://***.zendesk.com/agent/admin/api/settings
• Your end user email is the user who will create tickets (The customer, NOT the agent). Add a new user here: https://***.zendesk.com/agent/users/new

Create Secret

kubectl -n keptn create secret generic zendesk-details \
--from-literal="zendesk-base-url=***" \
--from-literal="zendesk-end-user-email=***" \
--from-literal="zendesk-api-token=***" \
--from-literal="zendesk-create-ticket-for-problems=true" \
--from-literal="zendesk-create-ticket-for-evaluations=true"

Expected output:

secret/zendesk-details created

Deployment

Images will be tagged corresponding to their supported Keptn version. Modify the image tag to match the version of Keptn you're running. For example, tag 0.8.0 is designed to work with Keptn 0.8.0.

Customise deploy/service.yaml then apply:

kubectl apply -f deploy/service.yaml

Debugging

Get Pod:

kubectl get pods -n keptn -l app=zendesk-service

Logs can be shown using kubectl logs and specifying the zendesk-service container:

kubectl logs -n keptn -l app=zendesk-service -c zendesk-service

Uninstall

kubectl delete -f deploy/service.yaml
kubectl delete secret -n keptn zendesk-service

Compatability Matrix

Keptn Version	Zendesk Service Tag
0.8.2	0.8.2
0.8.1	0.8.1
0.8.0	0.8.0