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Support
https://webchat.freenode.net/?channels=engineyard
[https://support.cloud.engineyard.com/requests] (https://support.cloud.engineyard.com/requests)
To contact our engineers in IRC, (we use freenode.net), go to IRC channel #engineyard and type 'eyhelp'. This will alert an engineer on duty and they will begin assisting you. Always best to have a ticket made beforehand and to have the ticket # ready.
Here is the information on Application monitoring that I spoke of, but even a regular URL will do: https://support.cloud.engineyard.com/entries/20996821-monitor-application-uptime
PagerDuty info: https://support.cloud.engineyard.com/entries/21543978-PagerDuty-Guide-for-Premium-Support-Customers
Information on being CC'ed on your accounts tickets: https://support.cloud.engineyard.com/entries/21420623-keep-track-of-your-organization-s-support-tickets
Keeping track of our Known Issues: https://support.cloud.engineyard.com/forums/20588383-engine-yard-known-issues
Finally, our Twitter account for Engine Yard Support: @eycloud
Please feel free to reach out to me at any time as my contact info is below. I am going to mark this ticket as "Solved", but if you have questions or need to comment further, please reply here and the ticket will reopen.