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(Doc+) Capture Elasticsearch diagnostic (#108259)
* (Doc+) Capture Elasticsearch diagnostic * add diagnostic topic to nav, chunk content, style edits * fix test --------- Co-authored-by: shainaraskas <shaina.raskas@elastic.co>
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[[diagnostic]] | ||
== Capturing diagnostics | ||
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<titleabbrev>Capture diagnostics</titleabbrev> | ||
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:keywords: Elasticsearch diagnostic, diagnostics | ||
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The {es} https://github.com/elastic/support-diagnostics[Support Diagnostic] tool captures a point-in-time snapshot of cluster statistics and most settings. | ||
It works against all {es} versions. | ||
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This information can be used to troubleshoot problems with your cluster. For examples of issues that you can troubleshoot using Support Diagnostic tool output, refer to https://www.elastic.co/blog/why-does-elastic-support-keep-asking-for-diagnostic-files[the Elastic blog]. | ||
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You can generate diagnostic information using this tool before you contact https://support.elastic.co[Elastic Support] or | ||
https://discuss.elastic.co[Elastic Discuss] to minimize turnaround time. | ||
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[discrete] | ||
[[diagnostic-tool-requirements]] | ||
=== Requirements | ||
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- Java Runtime Environment or Java Development Kit v1.8 or higher | ||
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[discrete] | ||
[[diagnostic-tool-access]] | ||
=== Access the tool | ||
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The Support Diagnostic tool is included as a sub-library in some Elastic deployments: | ||
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* {ece}: Located under **{ece}** > **Deployment** > **Operations** > | ||
**Prepare Bundle** > **{es}**. | ||
* {eck}: Run as https://www.elastic.co/guide/en/cloud-on-k8s/current/k8s-take-eck-dump.html[`eck-diagnostics`]. | ||
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You can also directly download the `diagnostics-X.X.X-dist.zip` file for the latest Support Diagnostic release | ||
from https://github.com/elastic/support-diagnostics/releases/latest[the `support-diagnostic` repo]. | ||
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[discrete] | ||
[[diagnostic-capture]] | ||
=== Capture diagnostic information | ||
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To capture an {es} diagnostic: | ||
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. In a terminal, verify that your network and user permissions are sufficient to connect to your {es} | ||
cluster by polling the cluster's <<cluster-health,health>>. | ||
+ | ||
For example, with the parameters `host:localhost`, `port:9200`, and `username:elastic`, you'd use the following curl request: | ||
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[source,sh] | ||
---- | ||
curl -X GET -k -u elastic -p https://localhost:9200/_cluster/health | ||
---- | ||
// NOTCONSOLE | ||
+ | ||
If you receive a an HTTP 200 `OK` response, then you can proceed to the next step. If you receive a different | ||
response code, then <<diagnostic-non-200,diagnose the issue>> before proceeding. | ||
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. Using the same environment parameters, run the diagnostic tool script. | ||
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For information about the parameters that you can pass to the tool, refer to the https://github.com/elastic/support-diagnostics#standard-options[diagnostic | ||
parameter reference]. | ||
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The following command options are recommended: | ||
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**Unix-based systems** | ||
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[source,sh] | ||
---- | ||
sudo ./diagnostics.sh --type local --host localhost --port 9200 -u elastic -p --bypassDiagVerify --ssl --noVerify | ||
---- | ||
+ | ||
**Windows** | ||
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[source,sh] | ||
---- | ||
sudo .\diagnostics.bat --type local --host localhost --port 9200 -u elastic -p --bypassDiagVerify --ssl --noVerify | ||
---- | ||
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[TIP] | ||
.Script execution modes | ||
==== | ||
You can execute the script in three https://github.com/elastic/support-diagnostics#diagnostic-types[modes]: | ||
* `local` (default, recommended): Polls the <<rest-apis,{es} API>>, | ||
gathers operating system info, and captures cluster and GC logs. | ||
* `remote`: Establishes an ssh session | ||
to the applicable target server to pull the same information as `local`. | ||
* `api`: Polls the <<rest-apis,{es} API>>. All other data must be | ||
collected manually. | ||
==== | ||
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. When the script has completed, verify that no errors were logged to `diagnostic.log`. | ||
If the log file contains errors, then refer to <<diagnostic-log-errors,Diagnose errors in `diagnostic.log`>>. | ||
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. If the script completed without errors, then an archive with the format `<diagnostic type>-diagnostics-<DateTimeStamp>.zip` is created in the working directory, or an output directory you have specified. You can review or share the diagnostic archive as needed. | ||
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[discrete] | ||
[[diagnostic-non-200]] | ||
=== Diagnose a non-200 cluster health response | ||
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When you poll your cluster health, if you receive any response other than `200 0K`, then the diagnostic tool | ||
might not work as intended. The following are possible error codes and their resolutions: | ||
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HTTP 401 `UNAUTHENTICATED`:: | ||
Additional information in the error will usually indicate either | ||
that your `username:password` pair is invalid, or that your `.security` | ||
index is unavailable and you need to setup a temporary | ||
<<file-realm,file-based realm>> user with `role:superuser` to authenticate. | ||
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HTTP 403 `UNAUTHORIZED`:: | ||
Your `username` is recognized but | ||
has insufficient permissions to run the diagnostic. Either use a different | ||
username or elevate the user's privileges. | ||
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HTTP 429 `TOO_MANY_REQUESTS` (for example, `circuit_breaking_exception`):: | ||
Your username authenticated and authorized, but the cluster is under | ||
sufficiently high strain that it's not responding to API calls. These | ||
responses are usually intermittent. You can proceed with running the diagnostic, | ||
but the diagnostic results might be incomplete. | ||
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HTTP 504 `BAD_GATEWAY`:: | ||
Your network is experiencing issues reaching the cluster. You might be using a proxy or firewall. | ||
Consider running the diagnostic tool from a different location, confirming your port, or using an IP | ||
instead of a URL domain. | ||
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HTTP 503 `SERVICE_UNAVAILABLE` (for example, `master_not_discovered_exception`):: | ||
Your cluster does not currently have an elected master node, which is | ||
required for it to be API-responsive. This might be temporary while the master | ||
node rotates. If the issue persists, then <<cluster-fault-detection,investigate the cause>> | ||
before proceeding. | ||
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[discrete] | ||
[[diagnostic-log-errors]] | ||
=== Diagnose errors in `diagnostic.log` | ||
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The following are common errors that you might encounter when running the diagnostic tool: | ||
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* `Error: Could not find or load main class com.elastic.support.diagnostics.DiagnosticApp` | ||
+ | ||
This indicates that you accidentally downloaded the source code file | ||
instead of `diagnostics-X.X.X-dist.zip` from the releases page. | ||
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* `Could not retrieve the Elasticsearch version due to a system or network error - unable to continue.` | ||
+ | ||
This indicates that the diagnostic couldn't run commands against the cluster. | ||
Poll the cluster's health again, and ensure that you're using the same parameters | ||
when you run the dianostic batch or shell file. | ||
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* A `security_exception` that includes `is unauthorized for user`: | ||
+ | ||
The provided user has insufficient admin permissions to run the diagnostic tool. Use another | ||
user, or grant the user `role:superuser` privileges. |