Delta doesn't start on Windows 7 #1323

missytake · 2020-01-08T18:22:49Z

Platform (linux/mac/windows): windows 7
Delta Chat Desktop Version: 0.901.0 (setup.exe)
Expected behavior: Delta Chat starts
Actual behavior: The process exits after a few seconds.
Steps to reproduce the problem: Start the desktop client (no matter which way)
Screenshots:

Logs:

console output:

C:\Users\mike>AppData\Local\Programs\deltachat-desktop\DeltaChat.exe

C:\Users\mike>
 Logfile: C:\Users\mike\AppData\Local\DeltaChat\logs\2020-01-08-19-08-11.log.tsv

C:\Users\mike\AppData\Local\Programs\deltachat-desktop\resources\app.asar.unpacked\node_modules\deltachat-node\prebuilds\win32-x64\node.napi.node
    at process.module.(anonymous function) [as dlopen] (ELECTRON_ASAR.js:160:31)

    at Object.Module._extensions..node (internal/modules/cjs/loader.js:722:18)
    at Object.module.(anonymous function) [as .node] (as .node] (ELECTRON_ASAR.js:169:18)
    at Module.load (internal/modules/cjs/loader.js:602:32)
    at tryModuleLoad (internal/modules/cjs/loader.js:541:12)
    at Function.Module._load (internal/modules/cjs/loader.js:533:3)
    at Module.require (internal/modules/cjs/loader.js:640:17)
    at require (internal/modules/cjs/helpers.js:20:18)
    at load (C:\Users\mike\AppData\Local\Programs\deltachat-desktop\resources}app.asar\mode_modules\node-gyp-build\index.js:20:10)
    at Object.<anonymous> (C:\Users\mike\AppData\Local\Programs\deltachat-desktop\resources\app.asar\node_modules\deltachat-node\binding.js:1:198)

the logfile at C:\Users\mike\AppData\Local\DeltaChat\logs\2020-01-08-19-08-11.log.tsv is empty.

The text was updated successfully, but these errors were encountered:

gerryfrancis · 2020-01-08T21:12:08Z

Exactly the same error appears when the file "deltachat.dll" is not present in "%USERPROFILE%\AppData\Local\Programs\deltachat-desktop\resources\app.asar.unpacked\node_modules\deltachat-node\prebuilds\win32-x64":

Logfile: C:\Users\PC_USER\AppData\Local\DeltaChat\logs\2020-01-08-21-58-59.log.tsv
C:\Users\PC_USER\AppData\Local\Programs\deltachat-desktop\resources\app.asar\src\main\index.js:30
throw err
^

Error: The specified module could not be found.
\?\C:\Users\PC_USER\AppData\Local\Programs\deltachat-desktop\resources\app.asar.unpacked\node_modules\deltachat-node\prebuilds\win32-x64\node.napi.node
at process.module.(anonymous function) [as dlopen] (ELECTRON_ASAR.js:160:31)
at Object.Module._extensions..node (internal/modules/cjs/loader.js:722:18)
at Object.module.(anonymous function) [as .node] (ELECTRON_ASAR.js:169:18)
at Module.load (internal/modules/cjs/loader.js:602:32)
at tryModuleLoad (internal/modules/cjs/loader.js:541:12)
at Function.Module._load (internal/modules/cjs/loader.js:533:3)
at Module.require (internal/modules/cjs/loader.js:640:17)
at require (internal/modules/cjs/helpers.js:20:18)
at load (C:\Users\PC_USER\AppData\Local\Programs\deltachat-desktop\resources\app.asar\node_modules\node-gyp-build\index.js:20:10)
at Object. (C:\Users\PC_USER\AppData\Local\Programs\deltachat-desktop\resources\app.asar\node_modules\deltachat-node\binding.js:1:198)

Does that file exist in there?

Also please see #1269 .

Jikstra · 2020-01-14T04:24:32Z

@missytake @gerryfrancis Can you try out this portable build from this pr #1349 if this bug still happens?

https://download.delta.chat/desktop/preview/deltachat-desktop-1349.exe
Mirror in case pr got merged:
https://transfer.sh/b8FRj/deltachat-desktop-1349.exe

The portable build will not find your existing configuration so you need to setup again.

missytake · 2020-01-14T11:58:32Z

Unfortunately it still doesn't start. (Can't say anything about the portable folder.)

I don't know if it is still the same traceback, as the traceback only appears with setup.exe versions o.0

Jikstra · 2020-01-14T15:38:53Z

Do you run it in a vm? The portable.exe is heavily compressed so it can take some time until it's unpacked. To know if it's the same traceback would be very helpful :)

gerryfrancis · 2020-01-15T09:00:13Z

@Jikstra Actually I have not tested Delta Chat on Windows 7, but I think I can grab an appropriate PC system to find out. (So far, Delta Chat runs just fine with Windows 8.1 Pro.) I have thought that the "deltachat.dll" file might not be installed on Windows 7 (properly). I will check that as soon as I can.
@missytake Could your antivirus software block "deltachat.dll"?

Axehaft · 2020-01-16T14:22:29Z

I might be having the same issue on a Windows 10 machine. When I try to start Delta, I get the little blue circle for about a second and then nothing. Nothing opens. I'm not sure how to get log files, but willing to help. I'm on a Microsoft Surface:

gerryfrancis · 2020-01-16T14:28:33Z

@Axehaft Have you installed Delta Chat by running setup.exe before, or are you trying to run the portable release?

Axehaft · 2020-01-16T14:31:24Z

I used the setup file: DeltaChat Setup 0.901.0

gerryfrancis · 2020-01-16T14:45:06Z

@Axehaft And have you installed Delta Chat already but the app itself does not run? Or does the setup itself not start?

Axehaft · 2020-01-16T14:47:47Z

Ahhh sorry. I was not clear. I installed Delta Chat. Everything shows that it installed OK. When I click on the shortcut for the app itself, that is when I get the blue circle for a second and then nothing.

gerryfrancis · 2020-01-16T14:52:41Z

@Axehaft Never mind. Please check the recent log file located in path "C:\Users\YourUserProfile\AppData\Local\DeltaChat\logs". ("YourUserProfile" is a placeholder for the name of your Windows user profile.) If there is a crash, it should be logged there.

Axehaft · 2020-01-16T15:02:24Z

A log is created, but it is empty.

When I open the file, there is nothing there.

gerryfrancis · 2020-01-16T15:21:17Z

@Axehaft Please look for entries of the source "Application Error" in the Application log (by running Windows Event Viewer).

Axehaft · 2020-01-16T15:38:11Z

Not seeing anything show up there. This is what I'm seeing ... maybe I'm not looking in the right place?

missytake · 2020-01-16T15:44:38Z

@Jikstra

You requested further information on my Windows version, path to .exe, and username in a private chat:

Windows Version 6.1 (Build 7600)
.exe Path: C:\Users\mike\Downloads\DeltaChat0.901.0.exe
Username: mike

gerryfrancis · 2020-01-16T15:48:08Z

@Axehaft The place is correct. Actually I am out of ideas... :/

missytake · 2020-01-16T15:50:45Z

@Axehaft You are running the setup version, not the portable version, right?

Can you open cmd.exe (with the windows+R key combination), and execute AppData\Local\Programs\deltachat-desktop\DeltaChat.exe? This gave me a traceback earlier when I tried it.

Axehaft · 2020-01-16T15:58:56Z

@missytake Cool! Thanks. Yes - setup version. Looks like the same as what you had:

gerryfrancis · 2020-01-16T16:08:05Z

@Axehaft @missytake Please check if the file "deltachat.dll" is present in "%USERPROFILE%\AppData\Local\Programs\deltachat-desktop\resources\app.asar.unpacked\node_modules\deltachat-node\prebuilds\win32-x64". It should be there. If it is not, probably an antivirus software might have scanned the file, detected a false positive, and maybe deleted the file.

missytake · 2020-01-16T16:10:09Z

deltachat.dll is there, and I don't have antivirus software

Axehaft · 2020-01-16T16:12:35Z

deletachat.dll is there for me too. I don't have antivirus software and I disabled Windows Defender.

gerryfrancis · 2020-01-16T16:14:10Z

Thanks for reporting. At least we can rule out antivirus software, and the issue is not limited to Windows 7...

Axehaft · 2020-01-16T16:33:11Z

One more thing. The moduel that the log says can't be found seems to be there:

missytake · 2020-01-17T09:02:19Z

@missytake @gerryfrancis Can you try out this portable build from this pr #1349 if this bug still happens?

https://download.delta.chat/desktop/preview/deltachat-desktop-1349.exe
Mirror in case pr got merged:
https://transfer.sh/b8FRj/deltachat-desktop-1349.exe

The portable build will not find your existing configuration so you need to setup again.

After a Windows Update which also fixed my C++ Redistributable issue, this build suddenly works for me. Seems it was a problem with my Windows installation... @Axehaft can you install the latest Windows Updates and try again?

Axehaft · 2020-01-20T21:29:00Z

Ok. Everything is completely up to date on my Surface, still no go = little blue wheel for a second or so and then nothing. I deleted and reinstalled again as well.

Simon-Laux · 2020-01-21T13:49:03Z

A friend installed it on win10 (1903) 64bit and it worked fine for them.

Axehaft · 2020-01-21T13:56:09Z

Yes. I works fine on my wifes laptop and my desktop machines, all which are Windows 10. Just not my Microsoft Surface which is Windows 10 Pro. Without logs. there seems to be no way of knowing why it wont work.

gerryfrancis · 2020-01-21T14:06:32Z

@Axehaft The Surface models feature displays with very high resolutions. Which do you run on your three systems? (The Surface might have the highest one.) (Just a shot in the dark...)

gerryfrancis · 2020-01-23T10:37:11Z

The same behavior occurs when the file "vcruntime140.dll", which is part of the "Microsoft Visual C++ 2015-2019 Redistributable", is not present in the path "C:\Windows\System32".
@Axehaft Could you please check if the file "vcruntime140.dll" exists in "C:\Windows\System32"?

Jikstra · 2020-02-04T02:45:30Z

@Axehaft will close this issue for now, please reopen it if it's still happening to you with the latest desktop version (0.999.1)

TheOtherDoctor · 2020-03-25T01:16:03Z

Having the very same problem with installing version 1.1.1 on Windows 10: install works smooth, then the stopping with missing module,

Error: The specified module could not be found.
\\?\C:\Users\xxxxxxx\AppData\Local\Programs\deltachat-desktop\resources\app.asar.unpacked\node_modules\deltachat-node\prebuilds\win32-x64\node.napi.node
    at process.func (electron/js2c/asar.js:138:31)
    at process.func [as dlopen] (electron/js2c/asar.js:138:31)
    at Object.Module._extensions..node (internal/modules/cjs/loader.js:828:18)
    at Object.func (electron/js2c/asar.js:138:31)
    at Object.func [as .node] (electron/js2c/asar.js:147:18)
    at Module.load (internal/modules/cjs/loader.js:645:32)
    at Function.Module._load (internal/modules/cjs/loader.js:560:12)
    at Module.require (internal/modules/cjs/loader.js:685:19)
    at require (internal/modules/cjs/helpers.js:16:16)
    at load (C:\Users\xxxxxxx\AppData\Local\Programs\deltachat-desktop\resources\app.asar\node_modules\node-gyp-build\index.js:21:10)

Could not determine from the comments above how to actively solve this.
Did I miss some prerequisites which need to be installed?

Tried the previews 1495 and 1472 - there not even the install process seems to start. :-(
The portable version does nothing - started from a cmd shell, just make HDD flash for some seconds and the cmd prompt is back.

Simon-Laux · 2020-03-25T08:34:03Z

Do you have a 32 or 64bit system? Am 25. März 2020 02:16:17 MEZ schrieb TheOtherDoctor <notifications@github.com>:

…

Having the very same problem with installing version 1.1.1 on Windows 10: install works smooth, then the stopping with missing module, ``` Error: The specified module could not be found. \\?\C:\Users\xxxxxxx\AppData\Local\Programs\deltachat-desktop\resources\app.asar.unpacked\node_modules\deltachat-node\prebuilds\win32-x64\node.napi.node at process.func (electron/js2c/asar.js:138:31) at process.func [as dlopen] (electron/js2c/asar.js:138:31) at Object.Module._extensions..node (internal/modules/cjs/loader.js:828:18) at Object.func (electron/js2c/asar.js:138:31) at Object.func [as .node] (electron/js2c/asar.js:147:18) at Module.load (internal/modules/cjs/loader.js:645:32) at Function.Module._load (internal/modules/cjs/loader.js:560:12) at Module.require (internal/modules/cjs/loader.js:685:19) at require (internal/modules/cjs/helpers.js:16:16) at load (C:\Users\xxxxxxx\AppData\Local\Programs\deltachat-desktop\resources\app.asar\node_modules\node-gyp-build\index.js:21:10) ``` Could not determine from the comments above how to actively solve this. Did I miss some prerequisites which need to be installed? Tried the previews 1495 and 1472 - there not even the install process seems to start. :-( Did not try the portable version yet. -- You are receiving this because you were mentioned. Reply to this email directly or view it on GitHub: #1323 (comment)

-- Diese Nachricht wurde von meinem Android-Gerät mit K-9 Mail gesendet.

TheOtherDoctor · 2020-03-25T08:57:25Z

64bit. Win 10 home, Version 1909, Build 18363.720, on a Lenovo T400.
No devel tools or the like installed, as I am preparing a rollout for a non-techie person.

TheOtherDoctor · 2020-03-25T11:35:27Z

I installed the mentioned Dependencies tool, opened the file - and cannot understand what I see. :-(

The vcruntime, which has also been mentioned above, "vcruntime140.dll" exists in "C:\Windows\System32", is called vcruntime140_clr0400.dll on my system.

Anything else I could do?

Jikstra · 2020-03-29T02:20:19Z

@TheOtherDoctor, can you you give us a screenshot from the output of the dependencies tool? :)

TheOtherDoctor · 2020-03-31T21:51:01Z

So this is the file I throw into the DepTool...

...and this is what I see then:

As mentioned before, the vcruntime has a different name, I guess that means it does not match the requirement and I'd have to install some vc_redist separately?
Thus I just installed the latest from https://support.microsoft.com/de-de/help/2977003/the-latest-supported-visual-c-downloads and the DeltaChat desktop GUI starts, great. Should have come that that conclusion earlier. ;-)

Remaining question: I have to assert this manually whenever I install the desktop app on a Win10 PC, or should that have been handled during installation?

Jikstra · 2020-04-01T14:38:56Z

As mentioned before, the vcruntime has a different name, I guess that means it does not match the requirement and I'd have to install some vc_redist separately?

I don't know too much about windows, but I guess this is the problem. We need to try it out and see if it helps. If it helps it's maybe possible to bundle that .dll with deltachat-desktop, but that would be a next step.

Remaining question: I have to assert this manually whenever I install the desktop app on a Win10 PC, or should that have been handled during installation?

I know that it's sometimes possible to just put the .dll next to the .exe (maybe also next to the .node file) and then it magically finds it. But it could be possible that there will be legal problems with this and we would somehow need to make sure that the visual c runtime is getting installed along deltachat desktop.

Thank you very much for figuring this out!

TheOtherDoctor · 2020-04-01T18:36:05Z

You're welcome - and thanks a lot for all your work!
About making the app install smoother on Windows (which I have no significant idea about, as a devel platform), before investing work into fixing this specific issue, I'd propose to consider making any such error visible for the user.
Even something as simple as some try/catch-like post-fail splash screen "app failed to start, for troubleshooting please have a look into https://... (README) ..." would be already way better than silently dying.

gerryfrancis · 2020-04-02T16:19:35Z

IMHO, that explains why Delta Chat runs out of the box on many Windows systems. Nevertheless, the installer of Delta Chat should include Visual C++ Runtime from Microsoft, and check whether it is necessary to install it. Windows does not feature Visual C++ Runtime by default.

hpk42 · 2020-04-19T09:07:34Z

We just got another user who remotely helped a friend set up DC on windows -- they had to install the Visual C++ runtime as well.

Axehaft · 2020-05-11T17:19:49Z

Hello All. I just want to add that I also installed the Visual C++ Runtime from Microsoft ... and now DC starts and runs well on my Surface.

Simon-Laux · 2020-06-23T00:26:50Z

Hey folks, I have a portable version for you to test https://testrun.org/DeltaChat%201.4.0.testing.exe
It works for me on my windows vm, but I want to know if it works for you too.

gerryfrancis · 2020-06-23T05:58:10Z

@Simon-Laux Edit: Thanks, please forget my previous message about ffmpeg.dll, I had not enough disk space. ;) Now it works! I will do some tests with and without pre-installed VC runtime, and will post my results later on.

gerryfrancis · 2020-06-23T09:11:23Z

@Simon-Laux While this version works fine on my Windows system, I wanted to test the prior version 1.3.4 (without Visual C++ runtime) to see whether it works, too, without the runtime. For this purpose, I uninstalled Visual C++ runtime 2017, 2015, and 2013 - but 1.3.4 still works fine! What am I doing wrong??

gerryfrancis · 2020-06-23T09:46:23Z

@Simon-Laux It seems some other software product(s) want(s) to keep the runtime dll files on my Windows system. (I have found them in the Windows system folders, although I officially uninstalled these runtimes.) Since I do not have another system I could test the new version on, I am afraid to say that I cannot continue to check, sorry for that. :(

Simon-Laux · 2020-06-23T10:25:54Z

@gerryfrancis no problem.

missytake · 2020-06-23T22:29:06Z

Hey folks, I have a portable version for you to test https://testrun.org/DeltaChat%201.4.0.testing.exe

That version seems to work on my machine :) great. This means we can close this issue, right?

pabzm added this to To do in Desktop 1.0 release via automation Jan 9, 2020

pabzm added the bug Something isn't working label Jan 9, 2020

pabzm assigned Jikstra Jan 28, 2020

Jikstra closed this as completed Feb 4, 2020

Desktop 1.0 release automation moved this from To do to Done Feb 4, 2020

Jikstra reopened this Mar 29, 2020

Desktop 1.0 release automation moved this from Done to In progress Mar 29, 2020

r10s added this to ToDo in Desktop Priorities via automation Apr 2, 2020

r10s moved this from ToDo to In progress in Desktop Priorities Apr 2, 2020

Jikstra mentioned this issue May 3, 2020

Delta Chat Desktop on Windows Server 2008 R2 #1597

Closed

Simon-Laux mentioned this issue Jun 18, 2020

include msvc redist files for windows build #1737

Merged

Jikstra closed this as completed in #1737 Jun 23, 2020

Desktop Priorities automation moved this from In progress to Done Jun 23, 2020

Delta doesn't start on Windows 7 #1323

Delta doesn't start on Windows 7 #1323

Comments

missytake commented Jan 8, 2020

gerryfrancis commented Jan 8, 2020 • edited

Jikstra commented Jan 14, 2020

missytake commented Jan 14, 2020

Jikstra commented Jan 14, 2020 • edited

gerryfrancis commented Jan 15, 2020

Axehaft commented Jan 16, 2020

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gerryfrancis commented Jan 16, 2020 • edited

Axehaft commented Jan 16, 2020

missytake commented Jan 16, 2020

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Axehaft commented Jan 16, 2020 • edited

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Axehaft commented Jan 16, 2020

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Axehaft commented Jan 16, 2020

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Axehaft commented Jan 20, 2020

Simon-Laux commented Jan 21, 2020 • edited

Axehaft commented Jan 21, 2020

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Jikstra commented Feb 4, 2020

TheOtherDoctor commented Mar 25, 2020 • edited

Simon-Laux commented Mar 25, 2020 via email

TheOtherDoctor commented Mar 25, 2020

TheOtherDoctor commented Mar 25, 2020

Jikstra commented Mar 29, 2020 • edited

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Jikstra commented Apr 1, 2020

TheOtherDoctor commented Apr 1, 2020

gerryfrancis commented Apr 2, 2020 • edited

hpk42 commented Apr 19, 2020

Axehaft commented May 11, 2020

Simon-Laux commented Jun 23, 2020

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