Channel: Web - No group available for selection to customers, if no group is set in Admin > Channels > Web

[cautopartes]

Used Zammad Version

6.3.1-1715754184.27f4405b.bookworm

Environment

• Installation method: any
• Operating system: any
• Database + version: any
• Elasticsearch version: any
• Browser + version: any

Actual behaviour

• If you do not select a group for the creation of tickets via channel "web", as a customer you can't select a group for your ticket.

• Admin settings (Admin > Channels > Web):
  

• Customer view
  

Expected behaviour

• If you do not select a group for the creation of tickets via channel "web", as a customer you should be able to select from all existing groups when creating your ticket. (If no core workflow is configured to change this)

Steps to reproduce the behaviour

• Admin > Channels > Web
• Leave "Group selection for Ticket creation" empty
• Switch to customer view
• Create new ticket (pressing the "+" button at the bottom left)
• Try to select a group for your ticket

Support Ticket

No response

I'm sure this is a bug and no feature request or a general question.

yes