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Operating system (if you're unsure: cat /etc/os-release ): any
Database + version: any
Elasticsearch version: any
Browser + version: any
Actual behaviour
I created 2 Status:
Testme (open status)
Testmenot (closed status)
I set the status "Testme" as default for new ticket creation and follow up.
I deactivated all other status.
Agent: when I create a ticket with an agent I can choose between "open", "testme" and "testmenot" status.
Customer: when I create a ticket as a customer I can choose between "new" and "testmenot" status
Expected behaviour
Since all other status are inactive, I would expect that I can only choose between "testme" and "testmenot" status.
Steps to reproduce the behaviour
Create an open status and set it as default for new tickets and follow up.
Create an closed status
deactivate all other status
Create ticket as agent:
-Create ticket as Customer:
Support Ticket
No response
I'm sure this is a bug and no feature request or a general question.
yes
The text was updated successfully, but these errors were encountered:
Encountered the same issue when trying these and forgot to create an issue.
In my experience restarting Zammad is required to ensure full and expected functionality. Did you try that?
Setting states to inactive didn't matter btw. At least in my test.
Yesterday, when @Bozo0511 showed me this issue, I remembered that you resolved this via a restart when you encountered it. But when I tried that yesterday, it remained broken after restart.
Used Zammad Version
6.3
Environment
cat /etc/os-release
): anyActual behaviour
I created 2 Status:
I set the status "Testme" as default for new ticket creation and follow up.
I deactivated all other status.
Agent: when I create a ticket with an agent I can choose between "open", "testme" and "testmenot" status.
Customer: when I create a ticket as a customer I can choose between "new" and "testmenot" status
Expected behaviour
Since all other status are inactive, I would expect that I can only choose between "testme" and "testmenot" status.
Steps to reproduce the behaviour
Create an open status and set it as default for new tickets and follow up.
Create an closed status
deactivate all other status
Create ticket as agent:
-Create ticket as Customer:
Support Ticket
No response
I'm sure this is a bug and no feature request or a general question.
yes
The text was updated successfully, but these errors were encountered: