diff --git a/app/assets/javascripts/app/views/cti/caller_log.jst.eco b/app/assets/javascripts/app/views/cti/caller_log.jst.eco
index ddd2d8128536..7a962111c8a7 100644
--- a/app/assets/javascripts/app/views/cti/caller_log.jst.eco
+++ b/app/assets/javascripts/app/views/cti/caller_log.jst.eco
@@ -25,7 +25,7 @@
           <% for caller_id in item.preferences.from: %>
             <% if caller_id.user_id && App.User.exists(caller_id.user_id): %>
               <% shown = true %>
-              <% user = App.User.find(caller_id.user_id) %>
+              <% user = App.User.fullLocal(caller_id.user_id) %>
               <% classes = ['user-popover'] %>
               <% classes.push('is-inactive') if !user.active %>
               <% if caller_id.level isnt 'known': %><%- @T('maybe') %> <% end %>
@@ -57,7 +57,7 @@
           <% for caller_id in item.preferences.to: %>
             <% if caller_id.user_id && App.User.exists(caller_id.user_id): %>
               <% shown = true %>
-              <% user = App.User.find(caller_id.user_id) %>
+              <% user = App.User.fullLocal(caller_id.user_id) %>
               <% classes = ['user-popover'] %>
               <% classes.push('is-inactive') if !user.active %>
               <% if caller_id.level isnt 'known': %><%- @T('maybe') %> <% end %>
diff --git a/test/browser/integration_cti_test.rb b/test/browser/integration_cti_test.rb
index ed872a7ade83..f12c33199348 100644
--- a/test/browser/integration_cti_test.rb
+++ b/test/browser/integration_cti_test.rb
@@ -210,4 +210,81 @@ def test_inactive_users_displayed_with_strikethrough_in_caller_log
       value: 'John Doe',
     )
   end
+
+  # Regression test for #2075
+  def test_caller_ids_include_organization_names
+    id = rand(99_999_999)
+
+    @browser = browser_instance
+    login(
+      username: 'master@example.com',
+      password: 'test',
+      url: browser_url,
+    )
+
+    # create user with organization (via API)
+    user_create(
+      data: {
+        login:        'test_user',
+        firstname:    'John',
+        lastname:     'Doe',
+        phone:        '1234567890',
+        organization: 'Zammad Foundation'
+      },
+    )
+
+    # enable CTI
+    click(css: 'a[href="#manage"]')
+    click(css: 'a[href="#system/integration"]')
+    click(css: 'a[href="#system/integration/cti"]')
+
+    switch(
+      css: '.content.active .js-switch',
+      type: 'on'
+    )
+
+    watch_for(
+      css: 'a[href="#cti"]'
+    )
+
+    # view caller log
+    click(css: 'a[href="#cti"]')
+
+    # simulate CTI callbacks to/from target user
+    url = URI.join(browser_url, "api/v1/cti/#{ENV['CTI_TOKEN']}")
+    params = {
+      direction: 'out',
+      from: '1234567890',
+      to: '1234567890',
+      callId: "4991155921769858278-#{id}",
+      cause: 'busy'
+    }
+    Net::HTTP.post_form(url, params.merge(event: 'newCall'))
+    Net::HTTP.post_form(url, params.merge(event: 'hangup'))
+
+    params = {
+      direction: 'in',
+      from: '1234567890',
+      to: '1234567890',
+      callId: "4991155921769858278-#{id.next}",
+      cause: 'busy'
+    }
+    Net::HTTP.post_form(url, params.merge(event: 'newCall'))
+    Net::HTTP.post_form(url, params.merge(event: 'hangup'))
+
+    watch_for(
+      css: '.js-callerLog tr:nth-of-type(2)'
+    )
+
+    # assertions: Caller ID includes user organization
+    match(
+      css: '.js-callerLog tr:first-of-type span.user-popover',
+      value: 'John Doe (Zammad Foundation)',
+    )
+
+    match(
+      css: '.js-callerLog tr:last-of-type span.user-popover',
+      value: 'John Doe (Zammad Foundation)',
+    )
+  end
 end