UVDesk - unable to view/assign some tickets

[Niijimasama]

Bug report

I am unable to assign or view some tickets.
Switching from prod to dev mode shows the error "Impossible to access as attribute("createdAt") on a null variable. See image below:

Check on the database shows the tickets are generated (via RefereshMailbox Command) correctly. No errors on ticket generation.
Please help.

UVDesk Version v1.1.3; Core Version v1.1.4

[Niijimasama]

Found my problem.

Tickets were being generated successfully but initial threads were not generated in the database.

Current solution has been to identify the tickets and manually create threads for them in the database table.

[Juan-DesignStudio]

I also have this issue, is there any permanent fix for this?

[Niijimasama]

Not yet. If occurs because in the Mailbox Service does not have the exception to handle a situation where the ticket header is generated but the thread is not. I have created a program outside of UVDesk to handle this but it is not yet perfect. It can fetch the emails but not the images in the email, and no attachments yet. It also requires configuration and a cron job. I can share that if you want.