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MacOS QuickType menu not appearing on sites without suggestions unless iCloud Keychain enabled #763
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Hi @Maxence-v - Versions please. macOS and Strongbox. Could you also make sure that iCloud Keychain is not enabled. |
Hi. This is very strange, would you be able to update to the latest 1.59.1 on the App Store now and also could you send your debug info to support@strongboxsafe.com? We'll try dig in here. |
Perhaps, this could be the issue. Do you have multiple copies of Strongbox installed? This isn't ideal. I would recommend removing all copies, and then just installing the single Pro version. After this, let us know how it goes. We received your debug info and things look fine there. So, perhaps if things don't improve you could let us know a little more about what you are seeing vs what you expect to see. A screen recording would be great. |
Hi @strongbox-mark I'm having this same issue on a MacbookPro14,1 running Ventura 13.6.6. This is the newest macOS version that is supported by the 2017 MacBook Pros. Strongbox is selected as the autofill source and iCloud keychain is disabled. I have tried quitting and restarting both strongbox and safari, as well as rebooted the computer a few times. AutoFill has been disabled and re-enabled a few times. I have verified that there is only 1 version of strongbox installed, and I have fully uninstalled it with FreeMacSoft's AppCleaner and then reinstalled from the app store. Below is the debug information:
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Same issue at my side. Already sent debug infos to you. I'm using a quite new machine with newest stable Sonoma, Safari for macOS and Strongbox Pro (only one Strongbox version installed). |
Hi @awkimball - What version of Safari are you running there? Could you describe a bit more about what you mean when you say it's not working. A screen recording would be great (support@strongboxsafe.com). Also, is this new behaviour, it was working beforehand? Also, would appreciate if you can both (@pictosun) these issues to Apple. We don't have much control over the AutoFill process/UI. |
Hi @strongbox-mark I sent you an email with more information and a screen recording! Let me know if I can provide any more information. I will also go ahead and report this bug to Apple. |
Is someone on the new Sonoma beta? If it as macOS bug maybe the issue is already solved? |
Hi all, this is likely a Safari bug, so please make sure to report it there: https://www.apple.com/feedback/safari.html And perhaps on their public forums too. |
Just a short update… Tried it with newest Sonoma update 14.5 but the issue is still there. So not working at all. So all we can do is waiting for an update from Apple? No other way around? Actually a really stupid situation as I cannot use Strongbox as it should be… Don’t get it why it is working for some and not for all users? |
The only thing we can do is make sure Apple is aware of the issue, outside of that there's nothing we can do. I'm going to close this one as it is not a Strongbox issue. |
Thanks Mark. |
Could you please try it with a website where you don't have any login credentials set. The issue comes up, when not having a vault entry for a website. |
OK I did that. EDIT UPDATE: If I then choose Strongbox I get the dialog which allows me to create a new set of credentials: It's probably less than ideal that both iCloud Keychain and Strongbox comes up and needs one to select Strongbox to continue but this behaviour is OK by me. Mind you, this does not seem to be the same behaviour that the OP Maxence-v was reporting.... (which would not be acceptable at all).... in that case that person gets Apple keychain and not Strongbox.... I get neither ... turning off iCloud Keychain seems to turn off autofill entirely for me. ie both Keychain and Strongbox Autofill doesn't work - but only for a site for which no credentials are set. Other sites work fine. |
In case it helps, iOS behaves in a similar way. Moreover, if I use google password manager instead of strongbox I find that Google behaves the same way that strongbox does... ie: turning off keychain disables google password manager (even though Google Manager is selected to be on) |
@Toasted149 Thanks for your feedback and all the details. |
While I am aware this is likely an Apple bug, just for clarity's sake I would like to point out that my issue is slightly different from @pictosun 's. As long as iCloud Keychain autofill is turned off, the autofill dialog fails to appear even when I am on a site that has a vault entry. Also for context, only having this issue on an Intel Mac on Ventura. All of my Apple silicon macs on Sonoma work fine. Will update to the newest strongbox version today and retest though |
Just to be clear, this is extremely unlikely to be anything to do with Strongbox, but it's important to post your Safari version numbers too rather than just macOS version numbers. It's likely a Safari issue, and it should be raised with Apple. You can check that it's not just Strongbox by using another password manager that plugs into the Password AutoFill system, e.g., as mentioned above Google's Password Manager which appears to exhibit the same behaviour. Unfortunatly, there are likely a few different issues getting confused in this bug, I think @Maxence-v was a different issue than what @pictosun is seeing. @pictosun - It's worth experimenting with things to see if you can get it working. e.g. do you have any entries in your iCloud Keychain? If not, add some, does it change things? If so, remove some/all, does it change things. These are all things you can report to Apple and in particular Ricky Mondello who is in charge of Password AutoFill over there. It is strange that only a small subset of people are affected so it might be Safari versions or something specific about the iCloud Keychain etc. Maybe worth experimenting with Safari Technology Preview also... |
@strongbox-mark Thanks for your feedback. |
@strongbox-mark I have Safari Version 17.5 (19618.2.12.11.6), same as you @pictosun. Described my previous posts... in summary: turning off iCloud Keychain will turn off autofill entirely for me. ie both Keychain and Strongbox Autofill doesn't work - but only for a site for which no credentials are set. Sites with credentials work fine with iCloud Keychain off. With iCloud Keychain on credentialed and non-credentialed sites work fine for me. Yesterday, I reported the problem to Apple at the link provided. maybe that helps. |
Maybe someone can report it to him? Is he maybe on X or Mastodon, so that someone can give him a hint that something is going wrong over here? |
Same issue here on Ventura on Macbook 2017 13.6. Autofill is extensions enabled and toggled in Keychain however it still does not work on safari. |
Hi @SaemuFaraday - Safari version number please, and can you ensure you are seeing the same behaviour as the users above:
Otherwise you may have a different issue and you should file it separately, or just drop a line to support@strongboxsafe.com |
Hello,
I installed and Strongbox pro on my Macbook pro M2.
I activated the autofill extension in MacOS settings:
When I autofill on MacOS I get Apple keychain and not Strongbox.
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