I can't connect to a device

[igormcsouza]

A have added shellhub agent to the device as explained, but when I try to login using shellhub, I got erros,

When I try to ssh direct to this device with same user and password, I can no problem! What should be my mistake?

[otavio]

What is your OS (in the device)?

Could you check docker logs shellhub?

[igormcsouza]

I'm using Ubuntu 20.04.6

~ ➜ docker logs shellhub
time="2023-06-15T17:56:00Z" level=info msg="Setting log level" log_level=info
time="2023-06-15T17:56:00Z" level=info msg="Starting ShellHub" mode=multi-user version=v0.12.2-rc.6
2023/06/15 17:56:20.663389 ERROR RESTY Get "http://cloud.shellhub.io:80/info?agent_version=v0.12.2-rc.6": dial tcp: lookup cloud.shellhub.io on 127.0.0.53:53: read udp 127.0.0.1:33145->127.0.0.53:53: i/o timeout, Attempt 1
time="2023-06-15T18:11:32Z" level=info msg="Setting log level" log_level=info
time="2023-06-15T18:11:32Z" level=info msg="Starting ShellHub" mode=multi-user version=v0.12.2-rc.6
time="2023-06-15T18:16:16Z" level=info msg="Setting log level" log_level=info
time="2023-06-15T18:16:16Z" level=info msg="Starting ShellHub" mode=multi-user version=v0.12.2-rc.6

[otavio]

We have implemented a temporary solution and are currently working on properly resolving the issue. Kindly execute the following commands:

docker stop shellhub
docker rm shellhub

and reinstall the agent. It should work.

[igormcsouza]

Thanks you! It worked! :D I'll be continue looking at it on the ISSUE side! :) I appreciate!

[otavio]

See: #2894 👍🏼