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[Bug]: Talk Unable to join conversation. Try reloading the page. #12213

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6 of 8 tasks
Iwios opened this issue Apr 25, 2024 · 9 comments
Open
6 of 8 tasks

[Bug]: Talk Unable to join conversation. Try reloading the page. #12213

Iwios opened this issue Apr 25, 2024 · 9 comments
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0. Needs triage bug needs info

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@Iwios
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Iwios commented Apr 25, 2024

⚠️ This issue respects the following points: ⚠️

Bug description

Hello,
When I try to create or access to a Talk conversation I have this message: Unable to join conversation. Try reloading the page.

I don't know realy when this bug appear. I haven't check before Update.

Steps to reproduce

Expected behavior

When I click on user, an conversation opening and I'm able to talk

Installation method

Community Manual installation with Archive

Nextcloud Server version

28

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.3

Web server

Nginx

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

None

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

  • Default user-backend (database)
  • LDAP/ Active Directory
  • SSO - SAML
  • Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "mycloud.fr",
            "10.12.0.*"
        ],
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "default_language": "fr",
        "force_language": "fr",
        "default_locale": "fr_FR",
        "default_phone_region": "FR",
        "force_locale": "efr_FR",
        "skeletondirectory": "",
        "theme": "",
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "28.0.5.1",
        "overwriteprotocol": "https",
        "overwrite.cli.url": "https:\/\/mycloud.fr",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "filelocking.enabled": true,
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "memcache.local": "\\OC\\Memcache\\Redis",
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 6379,
            "timeout": 0,
            "password": "***REMOVED SENSITIVE VALUE***"
        },
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_sendmailmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
        "app_install_overwrite": [
            "twofactor_admin",
            "jitsi"
        ],
        "maintenance": false,
        "loglevel": 2,
        "simpleSignUpLink.shown": false,
        "maintenance_window_start": 1,
        "updater.release.channel": "stable",
        "updater.secret": "***REMOVED SENSITIVE VALUE***"
    }
}

List of activated Apps

Enabled:
  - activity: 2.20.0
  - announcementcenter: 6.8.1
  - approval: 1.2.0
  - audioplayer: 3.4.1
  - auto_groups: 1.5.3
  - bruteforcesettings: 2.8.0
  - calendar: 4.7.1
  - circles: 28.0.0
  - cloud_federation_api: 1.11.0
  - collectives: 2.10.1
  - comments: 1.18.0
  - contacts: 5.5.3
  - contactsinteraction: 1.9.0
  - dashboard: 7.8.0
  - dav: 1.29.1
  - deck: 1.12.2
  - drawio: 3.0.2
  - federatedfilesharing: 1.18.0
  - federation: 1.18.0
  - files: 2.0.0
  - files_accesscontrol: 1.18.0
  - files_automatedtagging: 1.18.0
  - files_downloadlimit: 1.2.0
  - files_lock: 28.0.4
  - files_pdfviewer: 2.9.0
  - files_reminders: 1.1.0
  - files_scripts: 4.0.3
  - files_sharing: 1.20.0
  - files_trashbin: 1.18.0
  - files_versions: 1.21.0
  - firstrunwizard: 2.17.0
  - forms: 4.2.3
  - group_everyone: 0.1.15
  - groupfolders: 16.0.6
  - jitsi: 0.18.0
  - logreader: 2.13.0
  - lookup_server_connector: 1.16.0
  - mail: 3.6.0
  - maps: 1.3.1
  - memegen: 1.0.8
  - nextcloud_announcements: 1.17.0
  - notes: 4.10.0
  - notifications: 2.16.0
  - oauth2: 1.16.3
  - password_policy: 1.18.0
  - passwords: 2024.4.21
  - photos: 2.4.0
  - polls: 7.0.3
  - privacy: 1.12.0
  - provisioning_api: 1.18.0
  - recommendations: 2.0.0
  - registration: 2.4.0
  - related_resources: 1.3.0
  - richdocuments: 8.3.5
  - serverinfo: 1.18.0
  - settings: 1.10.1
  - sharebymail: 1.18.0
  - spreed: 18.0.7
  - support: 1.11.1
  - survey_client: 1.16.0
  - systemtags: 1.18.0
  - tables: 0.7.0
  - tasks: 0.15.0
  - text: 3.9.1
  - theming: 2.3.0
  - twofactor_admin: 4.5.0
  - twofactor_backupcodes: 1.17.0
  - twofactor_nextcloud_notification: 3.9.0
  - twofactor_totp: 10.0.0-beta.2
  - twofactor_webauthn: 1.4.0
  - updatenotification: 1.18.0
  - user_ldap: 1.19.0
  - user_status: 1.8.1
  - viewer: 2.2.0
  - weather_status: 1.8.0
  - welcome: 1.1.0
  - workflow_pdf_converter: 1.13.0
  - workflow_script: 1.13.0
  - workflowengine: 2.10.0
Disabled:
  - admin_audit: 1.18.0
  - appointments: 2.0.7 (installed 2.0.7)
  - encryption: 2.16.0
  - files_antivirus: 5.5.0 (installed 5.5.0)
  - files_external: 1.20.0
  - files_mindmap: 0.0.30 (installed 0.0.30)
  - files_rightclick: 0.15.1 (installed 1.6.0)
  - guests: 3.0.1 (installed 3.1.0)
  - secrets: 1.5.2 (installed 1.5.2)
  - suspicious_login: 6.0.0
  - twofactor_email: 2.7.4 (installed 2.7.4)

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

{"reqId":"1IjcpVYrKd9qJDKqaVGt","level":3,"time":"2024-04-25T16:23:59+00:00","remoteAddr":"176.190.X.X","user":"MYUSER","app":"no app in context","method":"DELETE","url":"/ocs/v2.php/apps/spreed/api/v4/room/w2t3426t","message":"Exception thrown: BadFunctionCallException","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:125.0) Gecko/20100101 Firefox/125.0","version":"28.0.5.1","exception":{"Exception":"BadFunctionCallException","Message":"invitedCloudId is not a valid attribute","Code":0,"Trace":[{"file":"/var/www/html/mycloud/lib/public/AppFramework/Db/Entity.php","line":167,"function":"setter","class":"OCP\\AppFramework\\Db\\Entity","type":"->"},{"file":"/var/www/html/mycloud/lib/public/AppFramework/Db/Entity.php","line":75,"function":"__call","class":"OCP\\AppFramework\\Db\\Entity","type":"->"},{"file":"/var/www/html/mycloud/lib/public/AppFramework/Db/QBMapper.php","line":321,"function":"fromRow","class":"OCP\\AppFramework\\Db\\Entity","type":"::"},{"file":"/var/www/html/mycloud/lib/public/AppFramework/Db/QBMapper.php","line":339,"function":"mapRowToEntity","class":"OCP\\AppFramework\\Db\\QBMapper","type":"->"},{"file":"/var/www/html/mycloud/apps/spreed/lib/Model/AttendeeMapper.php","line":116,"function":"findEntities","class":"OCP\\AppFramework\\Db\\QBMapper","type":"->"},{"file":"/var/www/html/mycloud/apps/spreed/lib/Service/ParticipantService.php","line":1685,"function":"getActorsByType","class":"OCA\\Talk\\Model\\AttendeeMapper","type":"->"},{"file":"/var/www/html/mycloud/apps/spreed/lib/Signaling/Listener.php","line":215,"function":"getParticipantUserIds","class":"OCA\\Talk\\Service\\ParticipantService","type":"->"},{"file":"/var/www/html/mycloud/apps/spreed/lib/Signaling/Listener.php","line":126,"function":"notifyBeforeRoomDeleted","class":"OCA\\Talk\\Signaling\\Listener","type":"->"},{"file":"/var/www/html/mycloud/apps/spreed/lib/Signaling/Listener.php","line":78,"function":"handleExternalSignaling","class":"OCA\\Talk\\Signaling\\Listener","type":"->"},{"file":"/var/www/html/mycloud/lib/private/EventDispatcher/ServiceEventListener.php","line":86,"function":"handle","class":"OCA\\Talk\\Signaling\\Listener","type":"->"},{"file":"/var/www/html/mycloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php","line":230,"function":"__invoke","class":"OC\\EventDispatcher\\ServiceEventListener","type":"->"},{"file":"/var/www/html/mycloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php","line":59,"function":"callListeners","class":"Symfony\\Component\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/var/www/html/mycloud/lib/private/EventDispatcher/EventDispatcher.php","line":94,"function":"dispatch","class":"Symfony\\Component\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/var/www/html/mycloud/lib/private/EventDispatcher/EventDispatcher.php","line":106,"function":"dispatch","class":"OC\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/var/www/html/mycloud/apps/spreed/lib/Service/RoomService.php","line":952,"function":"dispatchTyped","class":"OC\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/var/www/html/mycloud/apps/spreed/lib/Controller/RoomController.php","line":807,"function":"deleteRoom","class":"OCA\\Talk\\Service\\RoomService","type":"->"},{"file":"/var/www/html/mycloud/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"deleteRoom","class":"OCA\\Talk\\Controller\\RoomController","type":"->"},{"file":"/var/www/html/mycloud/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/html/mycloud/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/html/mycloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/html/mycloud/ocs/v1.php","line":65,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/html/mycloud/ocs/v2.php","line":23,"args":["/var/www/html/mycloud/ocs/v1.php"],"function":"require_once"}],"File":"/var/www/html/mycloud/lib/public/AppFramework/Db/Entity.php","Line":138,"CustomMessage":"Exception thrown: BadFunctionCallException"},"id":"662a83a6987d2"}

Additional info

I'm using an HPB for Nextcloud Talk but without HPB, I have the same problem
@joshtrichards joshtrichards transferred this issue from nextcloud/server Apr 25, 2024
@nickvergessen
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It sounds like you updated to Nextcloud 29 and Talk 19 already and now the database is in a different state then expected by the server?

@Iwios
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Iwios commented Apr 26, 2024

Oh! In fact I try to update to 29 because I have another bug when I try to activate Application from web gui with the error message : error this app cannot be enabled because it makes the server unstable

the update has not resolved and I rollback the Nextcloud server core but no the database.

After Update to 29 Talk work fine but no the application!

Thank for the advice!

@Iwios Iwios closed this as completed Apr 26, 2024
@Iwios Iwios reopened this Apr 29, 2024
@Iwios
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Iwios commented Apr 29, 2024

Hello,
After upgarde Talk open correctly but, if I start a new call, after click on join call, I have an advert on my navigator, if I want stay on page or leave.

If I check log on debug, I see an error 500:

image

Request:

flags 7
recordingConsent false
silent false

Answer:

failure 500 Internal Server Error

I have no log on nextcloud log and Nginx error log

@nickvergessen
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Check the response tab from the browser console. But a 500 error should always write something into the nextcloud.log, if not check if your log is writable

@Iwios
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Iwios commented Apr 29, 2024

ok log was disable, don't know why.

I have this error:

"message":"An exception occurred while executing a query: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'is_backup' in 'field list

@Iwios
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Iwios commented Apr 29, 2024

{"reqId":"N9vwr7kuiK6gX2mM9KxL","level":0,"time":"2024-04-29T20:51:24+00:00","remoteAddr":" ","user":"4058E65F-","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/spreed/api/v1/chat/e82havjc?setReadMarker=0&lookIntoFuture=1&lastKnownMessageId=668&limit=100&includeLastKnown=0&markNotificationsAsRead=0","message":"The loading of lazy AppConfig values have been requested","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:125.0) Gecko/20100101 Firefox/125.0","version":"29.0.0.19","exception":{"Exception":"RuntimeException","Message":"ignorable exception","Code":0,"Trace":[{"file":"/var/www/html/mycloud-nextcloud/lib/private/AppConfig.php","line":1206,"function":"loadConfig","class":"OC\AppConfig","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/lib/private/AppConfig.php","line":127,"function":"loadConfigAll","class":"OC\AppConfig","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/lib/private/AllConfig.php","line":196,"function":"getKeys","class":"OC\AppConfig","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/apps/user_ldap/lib/Helper.php","line":133,"function":"getAppKeys","class":"OC\AllConfig","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/apps/user_ldap/lib/Helper.php","line":74,"function":"getServersConfig","class":"OCA\User_LDAP\Helper","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/apps/user_ldap/lib/AppInfo/Application.php","line":133,"function":"getServerConfigurationPrefixes","class":"OCA\User_LDAP\Helper","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/lib/private/AppFramework/Bootstrap/FunctionInjector.php","line":45,"function":"OCA\User_LDAP\AppInfo\{closure}","class":"OCA\User_LDAP\AppInfo\Application","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/mycloud-nextcloud/lib/private/AppFramework/Bootstrap/BootContext.php","line":50,"function":"injectFn","class":"OC\AppFramework\Bootstrap\FunctionInjector","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/apps/user_ldap/lib/AppInfo/Application.php","line":124,"function":"injectFn","class":"OC\AppFramework\Bootstrap\BootContext","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":200,"function":"boot","class":"OCA\User_LDAP\AppInfo\Application","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/lib/private/App/AppManager.php","line":437,"function":"bootApp","class":"OC\AppFramework\Bootstrap\Coordinator","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/lib/private/App/AppManager.php","line":216,"function":"loadApp","class":"OC\App\AppManager","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/lib/private/legacy/OC_App.php","line":128,"function":"loadApps","class":"OC\App\AppManager","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/ocs/v1.php","line":54,"function":"loadApps","class":"OC_App","type":"::"},{"file":"/var/www/html/mycloud-nextcloud/ocs/v2.php","line":23,"args":["/var/www/html/mycloud-nextcloud/ocs/v1.php"],"function":"require_once"}],"File":"/var/www/html/mycloud-nextcloud/lib/private/AppConfig.php","Line":1220,"message":"The loading of lazy AppConfig values have been requested","exception":{},"CustomMessage":"The loading of lazy AppConfig values have been requested"}}

@nickvergessen
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"message":"An exception occurred while executing a query: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'is_backup' in 'field list

We need the full line of this error. The following command can do it on the command line:

grep 'Column not found: 1054 Unknown column' nextcloud.log

If you are a web interface user the easiest might be to download and share the whole log file.

@Iwios
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Iwios commented Apr 30, 2024 •
edited by nickvergessen

This is the entire log when I try to call someone:

{"reqId":"16gIUMJ8Aw8nnYLsG2TA","level":0,"time":"2024-04-30T15:12:58+00:00","remoteAddr":"MYIP","user":"4058E65F-37AE-4ACA-A1F1-23A9EA89D1AA","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/spreed/api/v1/chat/e82havjc?setReadMarker=0&lookIntoFuture=1&lastKnownMessageId=674&limit=100&includeLastKnown=0&markNotificationsAsRead=0","message":"The loading of lazy AppConfig values have been requested","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:125.0) Gecko/20100101 Firefox/125.0","version":"29.0.0.19","exception":{"Exception":"RuntimeException","Message":"ignorable exception","Code":0,"Trace":[{"file":"/var/www/html/mycloud-nextcloud/lib/private/AppConfig.php","line":1206,"function":"loadConfig","class":"OC\\AppConfig","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/lib/private/AppConfig.php","line":127,"function":"loadConfigAll","class":"OC\\AppConfig","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/lib/private/AllConfig.php","line":196,"function":"getKeys","class":"OC\\AppConfig","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/apps/user_ldap/lib/Helper.php","line":133,"function":"getAppKeys","class":"OC\\AllConfig","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/apps/user_ldap/lib/Helper.php","line":74,"function":"getServersConfig","class":"OCA\\User_LDAP\\Helper","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/apps/user_ldap/lib/AppInfo/Application.php","line":133,"function":"getServerConfigurationPrefixes","class":"OCA\\User_LDAP\\Helper","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/lib/private/AppFramework/Bootstrap/FunctionInjector.php","line":45,"function":"OCA\\User_LDAP\\AppInfo\\{closure}","class":"OCA\\User_LDAP\\AppInfo\\Application","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/mycloud-nextcloud/lib/private/AppFramework/Bootstrap/BootContext.php","line":50,"function":"injectFn","class":"OC\\AppFramework\\Bootstrap\\FunctionInjector","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/apps/user_ldap/lib/AppInfo/Application.php","line":124,"function":"injectFn","class":"OC\\AppFramework\\Bootstrap\\BootContext","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":200,"function":"boot","class":"OCA\\User_LDAP\\AppInfo\\Application","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/lib/private/App/AppManager.php","line":437,"function":"bootApp","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/lib/private/App/AppManager.php","line":216,"function":"loadApp","class":"OC\\App\\AppManager","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/lib/private/legacy/OC_App.php","line":128,"function":"loadApps","class":"OC\\App\\AppManager","type":"->"},{"file":"/var/www/html/mycloud-nextcloud/ocs/v1.php","line":54,"function":"loadApps","class":"OC_App","type":"::"},{"file":"/var/www/html/mycloud-nextcloud/ocs/v2.php","line":23,"args":["/var/www/html/mycloud-nextcloud/ocs/v1.php"],"function":"require_once"}],"File":"/var/www/html/mycloud-nextcloud/lib/private/AppConfig.php","Line":1220,"message":"The loading of lazy AppConfig values have been requested","exception":{},"CustomMessage":"The loading of lazy AppConfig values have been requested"}}
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{"reqId":"16gIUMJ8Aw8nnYLsG2TA","level":0,"time":"2024-04-30T15:12:58+00:00","remoteAddr":"MYIP","user":"4058E65F-37AE-4ACA-A1F1-23A9EA89D1AA","app":"encryption","method":"GET","url":"/ocs/v2.php/apps/spreed/api/v1/chat/e82havjc?setReadMarker=0&lookIntoFuture=1&lastKnownMessageId=674&limit=100&includeLastKnown=0&markNotificationsAsRead=0","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:125.0) Gecko/20100101 Firefox/125.0","version":"29.0.0.19","data":{"app":"encryption"}}
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exception occurred while executing a query: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'is_backup' in 'field list'","exception":{},"CustomMessage":"An exception occurred while executing a query: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'is_backup' in 'field list'"}}
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@nickvergessen
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An exception occurred while executing a query: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'is_backup' in 'field list'

it's triggered by apps/user_status/lib/Db/UserStatusMapper.php
Did you somehow do an upgrade and then restore a backup or something?
It's a bit weird as the column was added with Nextcloud 23

Depending on your database prefix (default is oc_ the following query should create it:

ALTER TABLE `oc_user_status` ADD `is_backup` TINYINT(1) NULL DEFAULT '0' AFTER `status_message_timestamp`;

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