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Name: Yolanda Sargent - Data Creator Location: Washington, D.C. Age: 34 Occupation: Lead Accountant, GS-14 Veterans Bene�ts Admin., VA

Yolanda was recently promoted to Lead Accountant after being a state accountant for 6 years. Her boyfriend is a Veteran and she is proud to play a role in serving Vets.

In her spare time, she enjoys cooking and entertaining. She also serves as a mentor for kids at a youth program in Montgomery County.

Bio: The Data Owner

Quote:

"I need a painless way to upload my data, correct errors, and submit with confidence."

Design Implications

• Clean, uncluttered interface • Clear and detailed error identification • Inline help

Goals & Tasks

• Validate and submit monthly uploads to USASpending on time • If errors are found, return them to appropriate staff accountant(s) for correction and resubmit corrected records • View submission status and history; ensure agency performs well, and see that program spending matches what was authorized

Pain Points

• Non-technical: managing multiple stakeholder relationships; antiquated systems

Attitudes & Motivations

• Wants to make sure agency is compliant with DATA Act • Wants to guard the reputation of her agency • Feels reporting is burdensome. Wants to see less redundancy and time spent reporting

Skills

Technological - 3/5 Financial - 5/5

Tools

Software - Hypersoft & Excell

Browser - IE9 & Firefox

Phone - Blackberry

Computer - Windows Laptop + Monitor