diff --git a/poetry.lock b/poetry.lock
index 1afa5d53909b..a97db4386bc0 100644
--- a/poetry.lock
+++ b/poetry.lock
@@ -34,20 +34,20 @@ python-versions = "*"
 
 [[package]]
 name = "aiohttp"
-version = "3.6.3"
+version = "3.7.4"
 description = "Async http client/server framework (asyncio)"
 category = "main"
 optional = false
-python-versions = ">=3.5.3"
+python-versions = ">=3.6"
 
 [package.dependencies]
 async-timeout = ">=3.0,<4.0"
 attrs = ">=17.3.0"
 chardet = ">=2.0,<4.0"
 idna-ssl = {version = ">=1.0", markers = "python_version < \"3.7\""}
-multidict = ">=4.5,<5.0"
-typing-extensions = {version = ">=3.6.5", markers = "python_version < \"3.7\""}
-yarl = ">=1.0,<1.6.0"
+multidict = ">=4.5,<7.0"
+typing-extensions = ">=3.6.5"
+yarl = ">=1.0,<2.0"
 
 [package.extras]
 speedups = ["aiodns", "brotlipy", "cchardet"]
@@ -3140,7 +3140,7 @@ transformers = ["transformers"]
 [metadata]
 lock-version = "1.1"
 python-versions = ">=3.6,<3.9"
-content-hash = "6847b7e392ad91cece166a0c2c22f29511f0b80c87b010d80a27bed03bc957a3"
+content-hash = "9588a510a4fbadd2afc47c06cdcaf19c53cc6e53f05324db36aee1d2d067c460"
 
 [metadata.files]
 absl-py = [
@@ -3156,19 +3156,43 @@ aiofiles = [
     {file = "aiofiles-0.6.0.tar.gz", hash = "sha256:e0281b157d3d5d59d803e3f4557dcc9a3dff28a4dd4829a9ff478adae50ca092"},
 ]
 aiohttp = [
-    {file = "aiohttp-3.6.3-cp35-cp35m-macosx_10_14_x86_64.whl", hash = "sha256:1a4160579ffbc1b69e88cb6ca8bb0fbd4947dfcbf9fb1e2a4fc4c7a4a986c1fe"},
-    {file = "aiohttp-3.6.3-cp35-cp35m-manylinux1_x86_64.whl", hash = "sha256:fb83326d8295e8840e4ba774edf346e87eca78ba8a89c55d2690352842c15ba5"},
-    {file = "aiohttp-3.6.3-cp35-cp35m-win32.whl", hash = "sha256:470e4c90da36b601676fe50c49a60d34eb8c6593780930b1aa4eea6f508dfa37"},
-    {file = "aiohttp-3.6.3-cp35-cp35m-win_amd64.whl", hash = "sha256:a885432d3cabc1287bcf88ea94e1826d3aec57fd5da4a586afae4591b061d40d"},
-    {file = "aiohttp-3.6.3-cp36-cp36m-macosx_10_14_x86_64.whl", hash = "sha256:c506853ba52e516b264b106321c424d03f3ddef2813246432fa9d1cefd361c81"},
-    {file = "aiohttp-3.6.3-cp36-cp36m-manylinux1_x86_64.whl", hash = "sha256:797456399ffeef73172945708810f3277f794965eb6ec9bd3a0c007c0476be98"},
-    {file = "aiohttp-3.6.3-cp36-cp36m-win32.whl", hash = "sha256:60f4caa3b7f7a477f66ccdd158e06901e1d235d572283906276e3803f6b098f5"},
-    {file = "aiohttp-3.6.3-cp36-cp36m-win_amd64.whl", hash = "sha256:2ad493de47a8f926386fa6d256832de3095ba285f325db917c7deae0b54a9fc8"},
-    {file = "aiohttp-3.6.3-cp37-cp37m-macosx_10_14_x86_64.whl", hash = "sha256:319b490a5e2beaf06891f6711856ea10591cfe84fe9f3e71a721aa8f20a0872a"},
-    {file = "aiohttp-3.6.3-cp37-cp37m-manylinux1_x86_64.whl", hash = "sha256:66d64486172b032db19ea8522328b19cfb78a3e1e5b62ab6a0567f93f073dea0"},
-    {file = "aiohttp-3.6.3-cp37-cp37m-win32.whl", hash = "sha256:206c0ccfcea46e1bddc91162449c20c72f308aebdcef4977420ef329c8fcc599"},
-    {file = "aiohttp-3.6.3-cp37-cp37m-win_amd64.whl", hash = "sha256:687461cd974722110d1763b45c5db4d2cdee8d50f57b00c43c7590d1dd77fc5c"},
-    {file = "aiohttp-3.6.3.tar.gz", hash = "sha256:698cd7bc3c7d1b82bb728bae835724a486a8c376647aec336aa21a60113c3645"},
+    {file = "aiohttp-3.7.4-cp36-cp36m-macosx_10_14_x86_64.whl", hash = "sha256:6c8200abc9dc5f27203986100579fc19ccad7a832c07d2bc151ce4ff17190076"},
+    {file = "aiohttp-3.7.4-cp36-cp36m-manylinux1_i686.whl", hash = "sha256:dd7936f2a6daa861143e376b3a1fb56e9b802f4980923594edd9ca5670974895"},
+    {file = "aiohttp-3.7.4-cp36-cp36m-manylinux2014_aarch64.whl", hash = "sha256:bc3d14bf71a3fb94e5acf5bbf67331ab335467129af6416a437bd6024e4f743d"},
+    {file = "aiohttp-3.7.4-cp36-cp36m-manylinux2014_i686.whl", hash = "sha256:8ec1a38074f68d66ccb467ed9a673a726bb397142c273f90d4ba954666e87d54"},
+    {file = "aiohttp-3.7.4-cp36-cp36m-manylinux2014_ppc64le.whl", hash = "sha256:b84ad94868e1e6a5e30d30ec419956042815dfaea1b1df1cef623e4564c374d9"},
+    {file = "aiohttp-3.7.4-cp36-cp36m-manylinux2014_s390x.whl", hash = "sha256:d5d102e945ecca93bcd9801a7bb2fa703e37ad188a2f81b1e65e4abe4b51b00c"},
+    {file = "aiohttp-3.7.4-cp36-cp36m-manylinux2014_x86_64.whl", hash = "sha256:c2a80fd9a8d7e41b4e38ea9fe149deed0d6aaede255c497e66b8213274d6d61b"},
+    {file = "aiohttp-3.7.4-cp36-cp36m-win32.whl", hash = "sha256:481d4b96969fbfdcc3ff35eea5305d8565a8300410d3d269ccac69e7256b1329"},
+    {file = "aiohttp-3.7.4-cp36-cp36m-win_amd64.whl", hash = "sha256:16d0683ef8a6d803207f02b899c928223eb219111bd52420ef3d7a8aa76227b6"},
+    {file = "aiohttp-3.7.4-cp37-cp37m-macosx_10_14_x86_64.whl", hash = "sha256:eab51036cac2da8a50d7ff0ea30be47750547c9aa1aa2cf1a1b710a1827e7dbe"},
+    {file = "aiohttp-3.7.4-cp37-cp37m-manylinux1_i686.whl", hash = "sha256:feb24ff1226beeb056e247cf2e24bba5232519efb5645121c4aea5b6ad74c1f2"},
+    {file = "aiohttp-3.7.4-cp37-cp37m-manylinux2014_aarch64.whl", hash = "sha256:119feb2bd551e58d83d1b38bfa4cb921af8ddedec9fad7183132db334c3133e0"},
+    {file = "aiohttp-3.7.4-cp37-cp37m-manylinux2014_i686.whl", hash = "sha256:6ca56bdfaf825f4439e9e3673775e1032d8b6ea63b8953d3812c71bd6a8b81de"},
+    {file = "aiohttp-3.7.4-cp37-cp37m-manylinux2014_ppc64le.whl", hash = "sha256:5563ad7fde451b1986d42b9bb9140e2599ecf4f8e42241f6da0d3d624b776f40"},
+    {file = "aiohttp-3.7.4-cp37-cp37m-manylinux2014_s390x.whl", hash = "sha256:62bc216eafac3204877241569209d9ba6226185aa6d561c19159f2e1cbb6abfb"},
+    {file = "aiohttp-3.7.4-cp37-cp37m-manylinux2014_x86_64.whl", hash = "sha256:f4496d8d04da2e98cc9133e238ccebf6a13ef39a93da2e87146c8c8ac9768242"},
+    {file = "aiohttp-3.7.4-cp37-cp37m-win32.whl", hash = "sha256:2ffea7904e70350da429568113ae422c88d2234ae776519549513c8f217f58a9"},
+    {file = "aiohttp-3.7.4-cp37-cp37m-win_amd64.whl", hash = "sha256:5e91e927003d1ed9283dee9abcb989334fc8e72cf89ebe94dc3e07e3ff0b11e9"},
+    {file = "aiohttp-3.7.4-cp38-cp38-macosx_10_14_x86_64.whl", hash = "sha256:4c1bdbfdd231a20eee3e56bd0ac1cd88c4ff41b64ab679ed65b75c9c74b6c5c2"},
+    {file = "aiohttp-3.7.4-cp38-cp38-manylinux1_i686.whl", hash = "sha256:71680321a8a7176a58dfbc230789790639db78dad61a6e120b39f314f43f1907"},
+    {file = "aiohttp-3.7.4-cp38-cp38-manylinux2014_aarch64.whl", hash = "sha256:7dbd087ff2f4046b9b37ba28ed73f15fd0bc9f4fdc8ef6781913da7f808d9536"},
+    {file = "aiohttp-3.7.4-cp38-cp38-manylinux2014_i686.whl", hash = "sha256:dee68ec462ff10c1d836c0ea2642116aba6151c6880b688e56b4c0246770f297"},
+    {file = "aiohttp-3.7.4-cp38-cp38-manylinux2014_ppc64le.whl", hash = "sha256:99c5a5bf7135607959441b7d720d96c8e5c46a1f96e9d6d4c9498be8d5f24212"},
+    {file = "aiohttp-3.7.4-cp38-cp38-manylinux2014_s390x.whl", hash = "sha256:5dde6d24bacac480be03f4f864e9a67faac5032e28841b00533cd168ab39cad9"},
+    {file = "aiohttp-3.7.4-cp38-cp38-manylinux2014_x86_64.whl", hash = "sha256:418597633b5cd9639e514b1d748f358832c08cd5d9ef0870026535bd5eaefdd0"},
+    {file = "aiohttp-3.7.4-cp38-cp38-win32.whl", hash = "sha256:e76e78863a4eaec3aee5722d85d04dcbd9844bc6cd3bfa6aa880ff46ad16bfcb"},
+    {file = "aiohttp-3.7.4-cp38-cp38-win_amd64.whl", hash = "sha256:950b7ef08b2afdab2488ee2edaff92a03ca500a48f1e1aaa5900e73d6cf992bc"},
+    {file = "aiohttp-3.7.4-cp39-cp39-macosx_10_14_x86_64.whl", hash = "sha256:2eb3efe243e0f4ecbb654b08444ae6ffab37ac0ef8f69d3a2ffb958905379daf"},
+    {file = "aiohttp-3.7.4-cp39-cp39-manylinux1_i686.whl", hash = "sha256:822bd4fd21abaa7b28d65fc9871ecabaddc42767884a626317ef5b75c20e8a2d"},
+    {file = "aiohttp-3.7.4-cp39-cp39-manylinux2014_aarch64.whl", hash = "sha256:58c62152c4c8731a3152e7e650b29ace18304d086cb5552d317a54ff2749d32a"},
+    {file = "aiohttp-3.7.4-cp39-cp39-manylinux2014_i686.whl", hash = "sha256:7c7820099e8b3171e54e7eedc33e9450afe7cd08172632d32128bd527f8cb77d"},
+    {file = "aiohttp-3.7.4-cp39-cp39-manylinux2014_ppc64le.whl", hash = "sha256:5b50e0b9460100fe05d7472264d1975f21ac007b35dcd6fd50279b72925a27f4"},
+    {file = "aiohttp-3.7.4-cp39-cp39-manylinux2014_s390x.whl", hash = "sha256:c44d3c82a933c6cbc21039326767e778eface44fca55c65719921c4b9661a3f7"},
+    {file = "aiohttp-3.7.4-cp39-cp39-manylinux2014_x86_64.whl", hash = "sha256:cc31e906be1cc121ee201adbdf844522ea3349600dd0a40366611ca18cd40e81"},
+    {file = "aiohttp-3.7.4-cp39-cp39-win32.whl", hash = "sha256:fbd3b5e18d34683decc00d9a360179ac1e7a320a5fee10ab8053ffd6deab76e0"},
+    {file = "aiohttp-3.7.4-cp39-cp39-win_amd64.whl", hash = "sha256:40bd1b101b71a18a528ffce812cc14ff77d4a2a1272dfb8b11b200967489ef3e"},
+    {file = "aiohttp-3.7.4.tar.gz", hash = "sha256:5d84ecc73141d0a0d61ece0742bb7ff5751b0657dab8405f899d3ceb104cc7de"},
 ]
 aioresponses = [
     {file = "aioresponses-0.6.4-py2.py3-none-any.whl", hash = "sha256:8e8b430aeddbacd25f4d94bfe11a46bc88a47be689df12c423e62cb86652ba3b"},
diff --git a/pyproject.toml b/pyproject.toml
index dd6fee031c84..39fbfe7c42a2 100644
--- a/pyproject.toml
+++ b/pyproject.toml
@@ -98,7 +98,7 @@ sanic-cors = "^0.10.0b1"
 sanic-jwt = ">=1.3.2,<2.0"
 cloudpickle = ">=1.2,<1.7"
 multidict = "^4.6"
-aiohttp = "~3.6"
+aiohttp = ">=3.6,<3.8"
 questionary = ">=1.5.1,<1.10.0"
 prompt-toolkit = "^2.0"
 python-socketio = ">=4.4,<6"
diff --git a/rasa/core/channels/botframework.py b/rasa/core/channels/botframework.py
index a592077ebd4e..e417e3fe1428 100644
--- a/rasa/core/channels/botframework.py
+++ b/rasa/core/channels/botframework.py
@@ -232,8 +232,18 @@ async def webhook(request: Request) -> HTTPResponse:
                         postdata["serviceUrl"],
                     )
 
+                    text = ""
+                    if postdata.get("text"):
+                        text = postdata.get("text")
+                    else:
+                        if postdata.get("value"):
+                            raw_value = postdata.get("value")
+                            if "value" in raw_value:
+                                raw_value = raw_value["value"]
+                            text = json.dumps(raw_value)
+
                     user_msg = UserMessage(
-                        text=postdata.get("text", ""),
+                        text=text,
                         output_channel=out_channel,
                         sender_id=postdata["from"]["id"],
                         input_channel=self.name(),