Missing Translation causes 500

[EsdersGmbH]

Mautic Version

5.0.x series

Way of installing

I downloaded a release from https://www.mautic.org/mautic-releases

PHP version

8.1.2

What browsers are you seeing the problem on?

Not relevant

What happened?

Currently this bug happens in the form builder of mautic. Every time I open it on certain forms, I get a 500 because of some missing translations. I would expect, that mautic either uses an fallback for translations or simply don't throw a 500. Because I can't edit this form right now. As from the logs it seems, that there is also an issue with the submission count on some forms.

How can we reproduce this issue?

Here comes the problem, this only occurs on some Forms not on all and as I mentioned it seems it has something to do with the submission count being 0? But the form has already some submissions.

Relevant log output

[2024-04-25 07:50:24] mautic.CRITICAL: Uncaught PHP Exception Twig\Error\RuntimeError: "An exception has been thrown during the rendering of a template ("Unable to choose a translation for "{1}Show after 1 submission|[2,Inf] Show after %count% submissions" with locale "en_US" for value "0". Double check that this translation has the correct plural options (e.g. "There is one apple|There are %count% apples").")." at C:\var\www\mautic\app\bundles\FormBundle\Resources\views\Builder\_field_wrapper.html.twig line 86 {"exception":"[object] (Twig\\Error\\RuntimeError(code: 0): An exception has been thrown during the rendering of a template (\"Unable to choose a translation for \"{1}Show after 1 submission|[2,Inf] Show after %count% submissions\" with locale \"en_US\" for value \"0\". Double check that this translation has the correct plural options (e.g. \"There is one apple|There are %count% apples\").\"). at C:\\var\\www\\mautic\\app\\bundles\\FormBundle\\Resources\\views\\Builder\\_field_wrapper.html.twig:86, Symfony\\Component\\Translation\\Exception\\InvalidArgumentException(code: 0): Unable to choose a translation for \"{1}Show after 1 submission|[2,Inf] Show after %count% submissions\" with locale \"en_US\" for value \"0\". Double check that this translation has the correct plural options (e.g. \"There is one apple|There are %count% apples\"). at C:\\var\\www\\mautic\\vendor\\symfony\\translation-contracts\\TranslatorTrait.php:129)

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[RCheesley]

Thanks for reporting the bug @EsdersGmbH - unfortunately I am struggling to reproduce it. Can you please provide a screencast to show this in action?

Have you also tried to delete the downloaded language pack and get it again?

[luk4s]

Hi,
I have same issue in my instance:

during the rendering of a template ("Unable to choose a translation for "one: %count% sekunda|[2,4]: %count% sekundy|[5,Inf]: %count% sekund" with locale "cs" for value "0". Double check that this translation has the correct plural options (e.g. "There is one apple|There are %count% apples").")." at /var/www/html/docroot/app/bundles/LeadBundle/Resources/views/List/details.html.twig line 71 {"exception":"[object] (Twig\\Error\\RuntimeError(code: 0): An exception has been thrown during the rendering of a template (\"Unable to choose a translation for \"one: %count% sekunda|[2,4]: %count% sekundy|[5,Inf]: %count% sekund\" with locale \"cs\" for value \"0\". Double check that this translation has the correct plural options (e.g. \"There is one apple|There are %count% apples\").\"). at /var/www/html/docroot/app/bundles/LeadBundle/Resources/views/List/details.html.twig:71)\n[previous exception] [object] (Symfony\\Component\\Translation\\Exception\\InvalidArgumentException(code: 0): Unable to choose a translation for \"one: %count% sekunda|[2,4]: %count% sekundy|[5,Inf]: %count% sekund\" with locale \"cs\" for value \"0\". Double check that this translation has the correct plural options (e.g. \"There is one apple|There are %count% apples\"). at /var/www/html/vendor/symfony/translation-contracts/TranslatorTrait.php:125)"} {"hostname":"ca7838b95774","pid":21}
[2024-04-30T17:05:05.240036+00:00] mautic.CRITICAL: Uncaught PHP Exception Twig\Error\RuntimeError: "An exception has been thrown during the rendering of a template ("Unable to choose a translation for "one: %count% sekunda|[2,4]: %count% sekundy|[5,Inf]: %count% sekund" with locale "cs" for value "0". Double check that this translation has the correct plural options (e.g. "There is one apple|There are %count% apples").")." at /var/www/html/docroot/app/bundles/LeadBundle/Resources/views/List/details.html.twig line 71 {"exception":"[object] (Twig\\Error\\RuntimeError(code: 0): An exception has been thrown during the rendering of a template (\"Unable to choose a translation for \"one: %count% sekunda|[2,4]: %count% sekundy|[5,Inf]: %count% sekund\" with locale \"cs\" for value \"0\". Double check that this translation has the correct plural options (e.g. \"There is one apple|There are %count% apples\").\"). at /var/www/html/docroot/app/bundles/LeadBundle/Resources/views/List/details.html.twig:71)\n[previous exception] [object] (Symfony\\Component\\Translation\\Exception\\InvalidArgumentException(code: 0): Unable to choose a translation for \"one: %count% sekunda|[2,4]: %count% sekundy|[5,Inf]: %count% sekund\" with locale \"cs\" for value \"0\". Double check that this translation has the correct plural options (e.g. \"There is one apple|There are %count% apples\"). at /var/www/html/vendor/symfony/translation-contracts/TranslatorTrait.php:125)"} {"hostname":"ca7838b95774","pid":33}
[2024-04-30T17:05:56.794672+00:00] mautic.CRITICAL: Uncaught PHP Exception Twig\Error\RuntimeError: "An exception has been thrown during the rendering of a template ("Unable to choose a translation for "one: %count% sekunda|[2,4]: %count% sekundy|[5,Inf]: %count% sekund" with locale "cs" for value "0". Double check that this translation has the correct plural options (e.g. "There is one apple|There are %count% apples").")." at /var/www/html/docroot/app/bundles/LeadBundle/Resources/views/List/details.html.twig line 71 {"exception":"[object] (Twig\\Error\\RuntimeError(code: 0): An exception has been thrown during the rendering of a template (\"Unable to choose a translation for \"one: %count% sekunda|[2,4]: %count% sekundy|[5,Inf]: %count% sekund\" with locale \"cs\" for value \"0\". Double check that this translation has the correct plural options (e.g. \"There is one apple|There are %count% apples\").\"). at /var/www/html/docroot/app/bundles/LeadBundle/Resources/views/List/details.html.twig:71)\n[previous exception] [object] (Symfony\\Component\\Translation\\Exception\\InvalidArgumentException(code: 0): Unable to choose a translation for \"one: %count% sekunda|[2,4]: %count% sekundy|[5,Inf]: %count% sekund\" with locale \"cs\" for value \"0\". Double check that this translation has the correct plural options (e.g. \"There is one apple|There are %count% apples\"). at /var/www/html/vendor/symfony/translation-contracts/TranslatorTrait.php:125)"} {"hostname":"ca7838b95774","pid":21}

I use mautic/mautic:5-apache image (7f58863a5bcc). It raise when try to open segment detail. Edit works, but detail didn't. I try it on empty segment also on segment with several contacts.

I have 7 segments and 2 of them did not show details (raise exception), rest works fine....

Let me know if I can provide more details.

[EsdersGmbH]

@RCheesley I've update the language, but the issue still remains. These is unfortunately not on all forms only on some. I have made a screen recording. My system language is in German, but in English I get the same issue too.

mautic-bug.mp4

[parohac4]

Hi, I have same issue in my instance:

during the rendering of a template ("Unable to choose a translation for "one: %count% sekunda|[2,4]: %count% sekundy|[5,Inf]: %count% sekund" with locale "cs" for value "0". Double check that this translation has the correct plural options (e.g. "There is one apple|There are %count% apples").")." at /var/www/html/docroot/app/bundles/LeadBundle/Resources/views/List/details.html.twig line 71 {"exception":"[object] (Twig\\Error\\RuntimeError(code: 0): An exception has been thrown during the rendering of a template (\"Unable to choose a translation for \"one: %count% sekunda|[2,4]: %count% sekundy|[5,Inf]: %count% sekund\" with locale \"cs\" for value \"0\". Double check that this translation has the correct plural options (e.g. \"There is one apple|There are %count% apples\").\"). at /var/www/html/docroot/app/bundles/LeadBundle/Resources/views/List/details.html.twig:71)\n[previous exception] [object] (Symfony\\Component\\Translation\\Exception\\InvalidArgumentException(code: 0): Unable to choose a translation for \"one: %count% sekunda|[2,4]: %count% sekundy|[5,Inf]: %count% sekund\" with locale \"cs\" for value \"0\". Double check that this translation has the correct plural options (e.g. \"There is one apple|There are %count% apples\"). at /var/www/html/vendor/symfony/translation-contracts/TranslatorTrait.php:125)"} {"hostname":"ca7838b95774","pid":21}
[2024-04-30T17:05:05.240036+00:00] mautic.CRITICAL: Uncaught PHP Exception Twig\Error\RuntimeError: "An exception has been thrown during the rendering of a template ("Unable to choose a translation for "one: %count% sekunda|[2,4]: %count% sekundy|[5,Inf]: %count% sekund" with locale "cs" for value "0". Double check that this translation has the correct plural options (e.g. "There is one apple|There are %count% apples").")." at /var/www/html/docroot/app/bundles/LeadBundle/Resources/views/List/details.html.twig line 71 {"exception":"[object] (Twig\\Error\\RuntimeError(code: 0): An exception has been thrown during the rendering of a template (\"Unable to choose a translation for \"one: %count% sekunda|[2,4]: %count% sekundy|[5,Inf]: %count% sekund\" with locale \"cs\" for value \"0\". Double check that this translation has the correct plural options (e.g. \"There is one apple|There are %count% apples\").\"). at /var/www/html/docroot/app/bundles/LeadBundle/Resources/views/List/details.html.twig:71)\n[previous exception] [object] (Symfony\\Component\\Translation\\Exception\\InvalidArgumentException(code: 0): Unable to choose a translation for \"one: %count% sekunda|[2,4]: %count% sekundy|[5,Inf]: %count% sekund\" with locale \"cs\" for value \"0\". Double check that this translation has the correct plural options (e.g. \"There is one apple|There are %count% apples\"). at /var/www/html/vendor/symfony/translation-contracts/TranslatorTrait.php:125)"} {"hostname":"ca7838b95774","pid":33}
[2024-04-30T17:05:56.794672+00:00] mautic.CRITICAL: Uncaught PHP Exception Twig\Error\RuntimeError: "An exception has been thrown during the rendering of a template ("Unable to choose a translation for "one: %count% sekunda|[2,4]: %count% sekundy|[5,Inf]: %count% sekund" with locale "cs" for value "0". Double check that this translation has the correct plural options (e.g. "There is one apple|There are %count% apples").")." at /var/www/html/docroot/app/bundles/LeadBundle/Resources/views/List/details.html.twig line 71 {"exception":"[object] (Twig\\Error\\RuntimeError(code: 0): An exception has been thrown during the rendering of a template (\"Unable to choose a translation for \"one: %count% sekunda|[2,4]: %count% sekundy|[5,Inf]: %count% sekund\" with locale \"cs\" for value \"0\". Double check that this translation has the correct plural options (e.g. \"There is one apple|There are %count% apples\").\"). at /var/www/html/docroot/app/bundles/LeadBundle/Resources/views/List/details.html.twig:71)\n[previous exception] [object] (Symfony\\Component\\Translation\\Exception\\InvalidArgumentException(code: 0): Unable to choose a translation for \"one: %count% sekunda|[2,4]: %count% sekundy|[5,Inf]: %count% sekund\" with locale \"cs\" for value \"0\". Double check that this translation has the correct plural options (e.g. \"There is one apple|There are %count% apples\"). at /var/www/html/vendor/symfony/translation-contracts/TranslatorTrait.php:125)"} {"hostname":"ca7838b95774","pid":21}

I use mautic/mautic:5-apache image (7f58863a5bcc). It raise when try to open segment detail. Edit works, but detail didn't. I try it on empty segment also on segment with several contacts.

I have 7 segments and 2 of them did not show details (raise exception), rest works fine....

Let me know if I can provide more details.

Hello,

I have the same error. As soon as I switch the user's language to ENG, I open the segment detail. When the user language is set to CZ, some segments don't open.

[2024-05-22T10:08:01.723623+00:00] mautic.CRITICAL: Uncaught PHP Exception Twig\Error\RuntimeError: "An exception has been thrown during the rendering of a template ("Unable to choose a translation for "one: %count% sekunda|[2,4]: %count% sekundy|[5,Inf]: %count% sekund" with locale "cs" for value "0". Double check that this translation has the correct plural options (e.g. "There is one apple|There are %count% apples").")." at /var/www/XXXXX/app/bundles/LeadBundle/Resources/views/List/details.html.twig line 71 {"exception":"[object] (Twig\\Error\\RuntimeError(code: 0): An exception has been thrown during the rendering of a template (\"Unable to choose a translation for \"one: %count% sekunda|[2,4]: %count% sekundy|[5,Inf]: %count% sekund\" with locale \"cs\" for value \"0\". Double check that this translation has the correct plural options (e.g. \"There is one apple|There are %count% apples\").\"). at /var/www/XXXXX/app/bundles/LeadBundle/Resources/views/List/details.html.twig:71)\n[previous exception] [object] (Symfony\\Component\\Translation\\Exception\\InvalidArgumentException(code: 0): Unable to choose a translation for \"one: %count% sekunda|[2,4]: %count% sekundy|[5,Inf]: %count% sekund\" with locale \"cs\" for value \"0\". Double check that this translation has the correct plural options (e.g. \"There is one apple|There are %count% apples\"). at /var/www/XXXXX/vendor/symfony/translation-contracts/TranslatorTrait.php:125)"} {"hostname":"mautic-prod","pid":423014}

Mautic version 5.04, PHP 8.0.30.

[RCheesley]

Thanks folks, it seems like it's something to do with the Twig layouts, I've added it to the Open Source Friday todo list and hopefully we'll be able to get someone to have a look at it soon!