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account login issue #4089

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sudershan opened this issue May 10, 2024 · 6 comments
Closed

account login issue #4089

sudershan opened this issue May 10, 2024 · 6 comments
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@sudershan
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Type(s) of account issue

Other (please describe in the summary below)

Summary

HTTP ERROR 500 javax.servlet.ServletException: javax.naming.NameNotFoundException: [LDAP: error code 32 - No Such Object]; remaining name 'cn=sudershan.soni@gmail.com,ou=people,dc=jenkins-ci,dc=org'

URI: | /doSignup -- | -- 500 javax.servlet.ServletException: javax.naming.NameNotFoundException: [LDAP: error code 32 - No Such Object]; remaining name 'cn=sudershan.soni@gmail.com,ou=people,dc=jenkins-ci,dc=org' Stapler javax.servlet.ServletException: javax.naming.NameNotFoundException: [LDAP: error code 32 - No Such Object]; remaining name 'cn=sudershan.soni@gmail.com,ou=people,dc=jenkins-ci,dc=org' javax.naming.NameNotFoundException: [LDAP: error code 32 - No Such Object]; remaining name 'cn=sudershan.soni@gmail.com,ou=people,dc=jenkins-ci,dc=org'

Caused by:

javax.servlet.ServletException: javax.naming.NameNotFoundException: [LDAP: error code 32 - No Such Object]; remaining name 'cn=sudershan.soni@gmail.com,ou=people,dc=jenkins-ci,dc=org'
	at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:818)
	at org.kohsuke.stapler.Stapler.invoke(Stapler.java:900)
	at org.kohsuke.stapler.Stapler.invoke(Stapler.java:698)
	at org.kohsuke.stapler.Stapler.service(Stapler.java:248)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:590)
	at org.eclipse.jetty.servlet.ServletHolder$NotAsync.service(ServletHolder.java:1410)
	at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:764)
	at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1665)
	at org.eclipse.jetty.websocket.servlet.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:170)
	at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:202)
	at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1635)
	at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:527)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:131)
	at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:598)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:122)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:223)
	at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1580)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:221)
	at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1384)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:176)
	at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:484)
	at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1553)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:174)
	at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1306)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:129)
	at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:149)
	at org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:51)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:122)
	at org.eclipse.jetty.server.Server.handle(Server.java:563)
	at org.eclipse.jetty.server.HttpChannel$RequestDispatchable.dispatch(HttpChannel.java:1598)
	at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:753)
	at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:501)
	at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:287)
	at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:314)
	at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:100)
	at org.eclipse.jetty.io.SelectableChannelEndPoint$1.run(SelectableChannelEndPoint.java:53)
	at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.runTask(AdaptiveExecutionStrategy.java:421)
	at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.consumeTask(AdaptiveExecutionStrategy.java:390)
	at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.tryProduce(AdaptiveExecutionStrategy.java:277)
	at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.run(AdaptiveExecutionStrategy.java:199)
	at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:411)
	at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:969)
	at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.doRunJob(QueuedThreadPool.java:1194)
	at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1149)
	at java.base/java.lang.Thread.run(Unknown Source)
Caused by: javax.naming.NameNotFoundException: [LDAP: error code 32 - No Such Object]; remaining name 'cn=sudershan.soni@gmail.com,ou=people,dc=jenkins-ci,dc=org'
	at java.naming/com.sun.jndi.ldap.LdapCtx.mapErrorCode(Unknown Source)
	at java.naming/com.sun.jndi.ldap.LdapCtx.processReturnCode(Unknown Source)
	at java.naming/com.sun.jndi.ldap.LdapCtx.processReturnCode(Unknown Source)
	at java.naming/com.sun.jndi.ldap.LdapCtx.c_getAttributes(Unknown Source)
	at java.naming/com.sun.jndi.toolkit.ctx.ComponentDirContext.p_getAttributes(Unknown Source)
	at java.naming/com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.getAttributes(Unknown Source)
	at java.naming/com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.getAttributes(Unknown Source)
	at java.naming/javax.naming.directory.InitialDirContext.getAttributes(Unknown Source)
	at java.naming/javax.naming.directory.InitialDirContext.getAttributes(Unknown Source)
	at org.jenkinsci.account.Application.getUserById(Application.java:355)
	at org.jenkinsci.account.Application.doDoSignup(Application.java:131)
	at java.base/java.lang.invoke.MethodHandle.invokeWithArguments(Unknown Source)
	at org.kohsuke.stapler.Function$MethodFunction.invoke(Function.java:397)
	at org.kohsuke.stapler.Function$InstanceFunction.invoke(Function.java:409)
	at org.kohsuke.stapler.Function.bindAndInvoke(Function.java:207)
	at org.kohsuke.stapler.Function.bindAndInvokeAndServeResponse(Function.java:140)
	at org.kohsuke.stapler.MetaClass$11.doDispatch(MetaClass.java:558)
	at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:59)
	at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:770)
	... 44 more

Powered by Jetty:// 10.0.20
HTTP ERROR 500 javax.servlet.ServletException: javax.naming.NameNotFoundException: [LDAP: error code 32 - No Such Object]; remaining name 'cn=sudershan.soni@gmail.com,ou=people,dc=jenkins-ci,dc=org' URI: /doSignup STATUS: 500 MESSAGE: javax.servlet.ServletException: javax.naming.NameNotFoundException: [LDAP: error code 32 - No Such Object]; remaining name 'cn=sudershan.soni@gmail.com,ou=people,dc=jenkins-ci,dc=org' SERVLET: Stapler CAUSED BY: javax.servlet.ServletException: javax.naming.NameNotFoundException: [LDAP: error code 32 - No Such Object]; remaining name 'cn=sudershan.soni@gmail.com,ou=people,dc=jenkins-ci,dc=org' CAUSED BY: javax.naming.NameNotFoundException: [LDAP: error code 32 - No Such Object]; remaining name 'cn=sudershan.soni@gmail.com,ou=people,dc=jenkins-ci,dc=org' Caused by: javax.servlet.ServletException: javax.naming.NameNotFoundException: [LDAP: error code 32 - No Such Object]; remaining name 'cn=sudershan.soni@gmail.com,ou=people,dc=jenkins-ci,dc=org' at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:818) at org.kohsuke.stapler.Stapler.invoke(Stapler.java:900) at org.kohsuke.stapler.Stapler.invoke(Stapler.java:698) at org.kohsuke.stapler.Stapler.service(Stapler.java:248) at javax.servlet.http.HttpServlet.service(HttpServlet.java:590) at org.eclipse.jetty.servlet.ServletHolder$NotAsync.service(ServletHolder.java:1410) at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:764) at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1665) at org.eclipse.jetty.websocket.servlet.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:170) at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:202) at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1635) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:527) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:131) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:598) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:122) at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:223) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1580) at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:221) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1384) at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:176) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:484) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1553) at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:174) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1306) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:129) at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:149) at org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:51) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:122) at org.eclipse.jetty.server.Server.handle(Server.java:563) at org.eclipse.jetty.server.HttpChannel$RequestDispatchable.dispatch(HttpChannel.java:1598) at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:753) at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:501) at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:287) at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:314) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:100) at org.eclipse.jetty.io.SelectableChannelEndPoint$1.run(SelectableChannelEndPoint.java:53) at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.runTask(AdaptiveExecutionStrategy.java:421) at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.consumeTask(AdaptiveExecutionStrategy.java:390) at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.tryProduce(AdaptiveExecutionStrategy.java:277) at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.run(AdaptiveExecutionStrategy.java:199) at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:411) at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:969) at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.doRunJob(QueuedThreadPool.java:1194) at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1149) at java.base/java.lang.Thread.run(Unknown Source) Caused by: javax.naming.NameNotFoundException: [LDAP: error code 32 - No Such Object]; remaining name 'cn=sudershan.soni@gmail.com,ou=people,dc=jenkins-ci,dc=org' at java.naming/com.sun.jndi.ldap.LdapCtx.mapErrorCode(Unknown Source) at java.naming/com.sun.jndi.ldap.LdapCtx.processReturnCode(Unknown Source) at java.naming/com.sun.jndi.ldap.LdapCtx.processReturnCode(Unknown Source) at java.naming/com.sun.jndi.ldap.LdapCtx.c_getAttributes(Unknown Source) at java.naming/com.sun.jndi.toolkit.ctx.ComponentDirContext.p_getAttributes(Unknown Source) at java.naming/com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.getAttributes(Unknown Source) at java.naming/com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.getAttributes(Unknown Source) at java.naming/javax.naming.directory.InitialDirContext.getAttributes(Unknown Source) at java.naming/javax.naming.directory.InitialDirContext.getAttributes(Unknown Source) at org.jenkinsci.account.Application.getUserById(Application.java:355) at org.jenkinsci.account.Application.doDoSignup(Application.java:131) at java.base/java.lang.invoke.MethodHandle.invokeWithArguments(Unknown Source) at org.kohsuke.stapler.Function$MethodFunction.invoke(Function.java:397) at org.kohsuke.stapler.Function$InstanceFunction.invoke(Function.java:409) at org.kohsuke.stapler.Function.bindAndInvoke(Function.java:207) at org.kohsuke.stapler.Function.bindAndInvokeAndServeResponse(Function.java:140) at org.kohsuke.stapler.MetaClass$11.doDispatch(MetaClass.java:558) at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:59) at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:770) ... 44 more [Powered by Jetty:// 10.0.20](https://eclipse.org/jetty)

jenkins.io account username

I don't remember

jenkins.io account email

sudershan.soni@gmail.com

Which URL are you trying to login at?

account.jenkins.io/passwordReset

@sudershan sudershan added accounts triage Incoming issues that need review labels May 10, 2024
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Take a look at these similar issues to see if there isn't already a response to your problem:

  1. 85% Login issue #3877
  2. 85% Account Issue #3684
  3. 85% Account issue  #3631
  4. 85% Login issue  #3261
  5. 85% Login Issue #3224
  6. 73% Login issue on Artifactory #3546
  7. 70% issue #3493
  8. 70% Login #3215

@MarkEWaite
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@sudershan can you provide more details that describe what you were doing when the stack trace happened and the result?

I see an account exists with that email address on accounts.jenkins.io

Are you now able to login?

Are you able to reset the password for that account?

@sudershan
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sudershan commented May 12, 2024 via email

@MarkEWaite
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Unfortunately, I'm unable to log in at the moment.

What is the URL that you are using when you attempt to login? If it is not one of the URLs that is connected to the Jenkins infrastructure, then it is not expected that your account from jenkins.io will be used. URLs that use the Jenkins infrastructure LDAP server include:

@sudershan
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sudershan commented May 12, 2024 via email

@MarkEWaite MarkEWaite self-assigned this May 12, 2024
@MarkEWaite MarkEWaite removed the triage Incoming issues that need review label May 12, 2024
@MarkEWaite
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Resolved per private email with @sudershan

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