Rules do not update information fields

[nancyflo]

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Is there an existing issue for this?

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Version

10.0.14

Bug description

When creating tickets with empty ANS fields, GLPI adds the ANS that are established in the rules, but when a ticket is created and a TTR or TTWON date is added in the creation, the rules do not work and do not update these dates.

An example is this ticket in which I assigned the manual TTO and when I clicked create it did not update it. But the TTR did take it since the field had been empty.

Relevant log output

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Page URL

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Steps To reproduce

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Your GLPI setup information

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Anything else?

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[github-actions]

There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.

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