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Reporting error page crashed on larger dashboards - aarch64 #87956

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liza-mae opened this issue Jan 12, 2021 · 6 comments · Fixed by #98688
Closed

Reporting error page crashed on larger dashboards - aarch64 #87956

liza-mae opened this issue Jan 12, 2021 · 6 comments · Fixed by #98688
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blocked bug Fixes for quality problems that affect the customer experience (Deprecated) Team:Reporting Services Use Team:Global Experiance and Feature:Reporting instead. Feature:Reporting Reporting (PDF, CSV, ..) feature impact:high Addressing this issue will have a high level of impact on the quality/strength of our product. loe:x-large Extra Large Level of Effort PR sent

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@liza-mae
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liza-mae commented Jan 12, 2021

Kibana version: 7.11.0 BC2

Elasticsearch version: 7.11.0 BC2

Server OS version: Ubuntu 20.04 aarch64

Browser version: Chrome

Original install method (e.g. download page, yum, from source, etc.):
staging

Description of the problem including expected versus actual behavior:
Seeing page crashed error sometimes on reporting. The diagnostic does not show any error and not all the reports show the problem. The same test does not fail on x86_64 and it is not a regression as the same thing happens in 7.10.1.

Steps to reproduce:

  1. Install elasticsearch / kibana
  2. Run reporting pdf or png on ecommerce dashboard, notice error occurs

Provide logs and/or server output (if relevant):

{"type":"log","@timestamp":"2021-01-12T01:36:35Z","tags":["error","plugins","reporting","PNG","execute","kjtbqr4s07llf9f7fb5q5eib"],"pid":9849,"message":"Reporting encountered an error: Error: Page crashed!"}
{"type":"log","@timestamp":"2021-01-12T01:36:35Z","tags":["error","plugins","reporting","esqueue","queue-worker","error"],"pid":9849,"message":"kjtayel107llf9f7fbbtryln - Failure occurred on job kjtbqr4s07llf9f7fb5q5eib: Reporting encountered an error: Error: Page crashed!"}

Screenshot from 2021-01-11 18-36-18

@liza-mae liza-mae added bug Fixes for quality problems that affect the customer experience Feature:Reporting Reporting (PDF, CSV, ..) feature Team:AppServices labels Jan 12, 2021
@elasticmachine
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Pinging @elastic/kibana-app-services (Team:AppServices)

@tsullivan
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Hi, does it work with a smaller dashboard?

@liza-mae liza-mae changed the title Reporting error page crashed on aarch64 Reporting error page crashed on larger dashboards - aarch64 Jan 12, 2021
@liza-mae
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@tsullivan yes it works on smaller dashboards.

@liza-mae
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Ref in slack by Tim: puppeteer/puppeteer#5300

@tsullivan tsullivan added the (Deprecated) Team:Reporting Services Use Team:Global Experiance and Feature:Reporting instead. label Feb 25, 2021
@elasticmachine
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Pinging @elastic/kibana-reporting-services (Team:Reporting Services)

@tsullivan
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Depends on #90496

@ppisljar ppisljar added impact:high Addressing this issue will have a high level of impact on the quality/strength of our product. loe:x-large Extra Large Level of Effort labels Apr 29, 2021
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Labels
blocked bug Fixes for quality problems that affect the customer experience (Deprecated) Team:Reporting Services Use Team:Global Experiance and Feature:Reporting instead. Feature:Reporting Reporting (PDF, CSV, ..) feature impact:high Addressing this issue will have a high level of impact on the quality/strength of our product. loe:x-large Extra Large Level of Effort PR sent
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4 participants