Community care search results list different based for city vs zip code #18090
Labels
Defect
Something isn't working (issue type)
Facilities
Facilities products (VAMC, Vet Center, etc)
Facility Locator
product owned by Facilities team
Needs refining
Issue status
VA.gov frontend
CMS team practice area
Description
Concerns about the discoverability for an in-network urgent care provider (Alaska Urgent Care in Anchorage) was reported by a Triage Nurse at the VISN 20 Clinical Contact Center.
The Facility Locator does not return the same list of providers if searched using zip code compared to city - and has only one provider in common.
Performing the search using the zip code 99515 yields 3 results, including the expected provider
Search results list includes 3 results:
A)
Alaska Urgent Care LLC
300 E Dimond Blvd Ste 12
Anchorage, AK 99515
B and C)
Primary Care Associates
12350 Industry Way Ste 160
Anchorage, AK 99515
Performing the search using Anchorage yields 5 results, but does not include the expected provider
A)
ACN AK MIDTOWN URGENT CARE
1200 W Northern Lights Blvd
Anchorage, AK 99503
B)
Mountain View Urgent Care
3521 Mountain View Dr
Anchorage, AK 99508
C, D, and E)
Primary Care Associates
4100 Lake Otis Pkwy Ste 100
Anchorage, AK 99508
Related
The case of this issue may be the absence of bounding box parameters in the query but may also be related to pagination issues documented in #17646 and #17649
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