Connect Create contact schedule #3641
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Connect Contact ScheduleThere is no API related to create contact schedule in connect service, Can I know how to create it? |
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Replies: 1 comment 3 replies
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Hi @kartikkaklotar, thanks for reaching out. Could you be more specific in terms of what you mean by "contact schedule." Do you mean scheduling staff, or something else? Thanks! |
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Yes, schedule call for staff only. |
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You're right that it doesn't look like there's a way to do this through the API. You'll have to use the console to create staff scheduling rules. Here is some documentation that you might find useful. Scheduling in Amazon Connect - https://docs.aws.amazon.com/connect/latest/adminguide/scheduling.html Hope that helps, and let me know if you have any follow-up questions. |
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Hi @RyanFitzSimmonsAK, Thank you for the detailed information, I'll look out these documentation. |
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You're right that it doesn't look like there's a way to do this through the API. You'll have to use the console to create staff scheduling rules. Here is some documentation that you might find useful.
Scheduling in Amazon Connect - https://docs.aws.amazon.com/connect/latest/adminguide/scheduling.html
Create staff scheduling rules - https://docs.aws.amazon.com/connect/latest/adminguide/scheduling-create-staff-rules.html
Hope that helps, and let me know if you have any follow-up questions.