api-2.json

{
  "version":"2.0",
  "metadata":{
    "apiVersion":"2017-08-08",
    "endpointPrefix":"connect",
    "jsonVersion":"1.1",
    "protocol":"rest-json",
    "serviceAbbreviation":"Amazon Connect",
    "serviceFullName":"Amazon Connect Service",
    "serviceId":"Connect",
    "signatureVersion":"v4",
    "signingName":"connect",
    "uid":"connect-2017-08-08"
  },
  "operations":{
    "AssociateApprovedOrigin":{
      "name":"AssociateApprovedOrigin",
      "http":{
        "method":"PUT",
        "requestUri":"/instance/{InstanceId}/approved-origin"
      },
      "input":{"shape":"AssociateApprovedOriginRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"ResourceConflictException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "AssociateBot":{
      "name":"AssociateBot",
      "http":{
        "method":"PUT",
        "requestUri":"/instance/{InstanceId}/bot"
      },
      "input":{"shape":"AssociateBotRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"ResourceConflictException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"LimitExceededException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "AssociateDefaultVocabulary":{
      "name":"AssociateDefaultVocabulary",
      "http":{
        "method":"PUT",
        "requestUri":"/default-vocabulary/{InstanceId}/{LanguageCode}"
      },
      "input":{"shape":"AssociateDefaultVocabularyRequest"},
      "output":{"shape":"AssociateDefaultVocabularyResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "AssociateInstanceStorageConfig":{
      "name":"AssociateInstanceStorageConfig",
      "http":{
        "method":"PUT",
        "requestUri":"/instance/{InstanceId}/storage-config"
      },
      "input":{"shape":"AssociateInstanceStorageConfigRequest"},
      "output":{"shape":"AssociateInstanceStorageConfigResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"ResourceConflictException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "AssociateLambdaFunction":{
      "name":"AssociateLambdaFunction",
      "http":{
        "method":"PUT",
        "requestUri":"/instance/{InstanceId}/lambda-function"
      },
      "input":{"shape":"AssociateLambdaFunctionRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"ResourceConflictException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "AssociateLexBot":{
      "name":"AssociateLexBot",
      "http":{
        "method":"PUT",
        "requestUri":"/instance/{InstanceId}/lex-bot"
      },
      "input":{"shape":"AssociateLexBotRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"ResourceConflictException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "AssociatePhoneNumberContactFlow":{
      "name":"AssociatePhoneNumberContactFlow",
      "http":{
        "method":"PUT",
        "requestUri":"/phone-number/{PhoneNumberId}/contact-flow"
      },
      "input":{"shape":"AssociatePhoneNumberContactFlowRequest"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "AssociateQueueQuickConnects":{
      "name":"AssociateQueueQuickConnects",
      "http":{
        "method":"POST",
        "requestUri":"/queues/{InstanceId}/{QueueId}/associate-quick-connects"
      },
      "input":{"shape":"AssociateQueueQuickConnectsRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"LimitExceededException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "AssociateRoutingProfileQueues":{
      "name":"AssociateRoutingProfileQueues",
      "http":{
        "method":"POST",
        "requestUri":"/routing-profiles/{InstanceId}/{RoutingProfileId}/associate-queues"
      },
      "input":{"shape":"AssociateRoutingProfileQueuesRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "AssociateSecurityKey":{
      "name":"AssociateSecurityKey",
      "http":{
        "method":"PUT",
        "requestUri":"/instance/{InstanceId}/security-key"
      },
      "input":{"shape":"AssociateSecurityKeyRequest"},
      "output":{"shape":"AssociateSecurityKeyResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"ResourceConflictException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ClaimPhoneNumber":{
      "name":"ClaimPhoneNumber",
      "http":{
        "method":"POST",
        "requestUri":"/phone-number/claim"
      },
      "input":{"shape":"ClaimPhoneNumberRequest"},
      "output":{"shape":"ClaimPhoneNumberResponse"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"IdempotencyException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "CreateAgentStatus":{
      "name":"CreateAgentStatus",
      "http":{
        "method":"PUT",
        "requestUri":"/agent-status/{InstanceId}"
      },
      "input":{"shape":"CreateAgentStatusRequest"},
      "output":{"shape":"CreateAgentStatusResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"LimitExceededException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateContactFlow":{
      "name":"CreateContactFlow",
      "http":{
        "method":"PUT",
        "requestUri":"/contact-flows/{InstanceId}"
      },
      "input":{"shape":"CreateContactFlowRequest"},
      "output":{"shape":"CreateContactFlowResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidContactFlowException"},
        {"shape":"InvalidParameterException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"LimitExceededException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateContactFlowModule":{
      "name":"CreateContactFlowModule",
      "http":{
        "method":"PUT",
        "requestUri":"/contact-flow-modules/{InstanceId}"
      },
      "input":{"shape":"CreateContactFlowModuleRequest"},
      "output":{"shape":"CreateContactFlowModuleResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidContactFlowModuleException"},
        {"shape":"InvalidParameterException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"LimitExceededException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"IdempotencyException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateHoursOfOperation":{
      "name":"CreateHoursOfOperation",
      "http":{
        "method":"PUT",
        "requestUri":"/hours-of-operations/{InstanceId}"
      },
      "input":{"shape":"CreateHoursOfOperationRequest"},
      "output":{"shape":"CreateHoursOfOperationResponse"},
      "errors":[
        {"shape":"DuplicateResourceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"LimitExceededException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateInstance":{
      "name":"CreateInstance",
      "http":{
        "method":"PUT",
        "requestUri":"/instance"
      },
      "input":{"shape":"CreateInstanceRequest"},
      "output":{"shape":"CreateInstanceResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"ThrottlingException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateIntegrationAssociation":{
      "name":"CreateIntegrationAssociation",
      "http":{
        "method":"PUT",
        "requestUri":"/instance/{InstanceId}/integration-associations"
      },
      "input":{"shape":"CreateIntegrationAssociationRequest"},
      "output":{"shape":"CreateIntegrationAssociationResponse"},
      "errors":[
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "CreateQueue":{
      "name":"CreateQueue",
      "http":{
        "method":"PUT",
        "requestUri":"/queues/{InstanceId}"
      },
      "input":{"shape":"CreateQueueRequest"},
      "output":{"shape":"CreateQueueResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"LimitExceededException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateQuickConnect":{
      "name":"CreateQuickConnect",
      "http":{
        "method":"PUT",
        "requestUri":"/quick-connects/{InstanceId}"
      },
      "input":{"shape":"CreateQuickConnectRequest"},
      "output":{"shape":"CreateQuickConnectResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"LimitExceededException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateRoutingProfile":{
      "name":"CreateRoutingProfile",
      "http":{
        "method":"PUT",
        "requestUri":"/routing-profiles/{InstanceId}"
      },
      "input":{"shape":"CreateRoutingProfileRequest"},
      "output":{"shape":"CreateRoutingProfileResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"LimitExceededException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateSecurityProfile":{
      "name":"CreateSecurityProfile",
      "http":{
        "method":"PUT",
        "requestUri":"/security-profiles/{InstanceId}"
      },
      "input":{"shape":"CreateSecurityProfileRequest"},
      "output":{"shape":"CreateSecurityProfileResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"LimitExceededException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateTaskTemplate":{
      "name":"CreateTaskTemplate",
      "http":{
        "method":"PUT",
        "requestUri":"/instance/{InstanceId}/task/template"
      },
      "input":{"shape":"CreateTaskTemplateRequest"},
      "output":{"shape":"CreateTaskTemplateResponse"},
      "errors":[
        {"shape":"PropertyValidationException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"ServiceQuotaExceededException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateUseCase":{
      "name":"CreateUseCase",
      "http":{
        "method":"PUT",
        "requestUri":"/instance/{InstanceId}/integration-associations/{IntegrationAssociationId}/use-cases"
      },
      "input":{"shape":"CreateUseCaseRequest"},
      "output":{"shape":"CreateUseCaseResponse"},
      "errors":[
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "CreateUser":{
      "name":"CreateUser",
      "http":{
        "method":"PUT",
        "requestUri":"/users/{InstanceId}"
      },
      "input":{"shape":"CreateUserRequest"},
      "output":{"shape":"CreateUserResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"LimitExceededException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateUserHierarchyGroup":{
      "name":"CreateUserHierarchyGroup",
      "http":{
        "method":"PUT",
        "requestUri":"/user-hierarchy-groups/{InstanceId}"
      },
      "input":{"shape":"CreateUserHierarchyGroupRequest"},
      "output":{"shape":"CreateUserHierarchyGroupResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"LimitExceededException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "CreateVocabulary":{
      "name":"CreateVocabulary",
      "http":{
        "method":"POST",
        "requestUri":"/vocabulary/{InstanceId}"
      },
      "input":{"shape":"CreateVocabularyRequest"},
      "output":{"shape":"CreateVocabularyResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceConflictException"},
        {"shape":"ServiceQuotaExceededException"}
      ]
    },
    "DeleteContactFlow":{
      "name":"DeleteContactFlow",
      "http":{
        "method":"DELETE",
        "requestUri":"/contact-flows/{InstanceId}/{ContactFlowId}"
      },
      "input":{"shape":"DeleteContactFlowRequest"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DeleteContactFlowModule":{
      "name":"DeleteContactFlowModule",
      "http":{
        "method":"DELETE",
        "requestUri":"/contact-flow-modules/{InstanceId}/{ContactFlowModuleId}"
      },
      "input":{"shape":"DeleteContactFlowModuleRequest"},
      "output":{"shape":"DeleteContactFlowModuleResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DeleteHoursOfOperation":{
      "name":"DeleteHoursOfOperation",
      "http":{
        "method":"DELETE",
        "requestUri":"/hours-of-operations/{InstanceId}/{HoursOfOperationId}"
      },
      "input":{"shape":"DeleteHoursOfOperationRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DeleteInstance":{
      "name":"DeleteInstance",
      "http":{
        "method":"DELETE",
        "requestUri":"/instance/{InstanceId}"
      },
      "input":{"shape":"DeleteInstanceRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"}
      ]
    },
    "DeleteIntegrationAssociation":{
      "name":"DeleteIntegrationAssociation",
      "http":{
        "method":"DELETE",
        "requestUri":"/instance/{InstanceId}/integration-associations/{IntegrationAssociationId}"
      },
      "input":{"shape":"DeleteIntegrationAssociationRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DeleteQuickConnect":{
      "name":"DeleteQuickConnect",
      "http":{
        "method":"DELETE",
        "requestUri":"/quick-connects/{InstanceId}/{QuickConnectId}"
      },
      "input":{"shape":"DeleteQuickConnectRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DeleteSecurityProfile":{
      "name":"DeleteSecurityProfile",
      "http":{
        "method":"DELETE",
        "requestUri":"/security-profiles/{InstanceId}/{SecurityProfileId}"
      },
      "input":{"shape":"DeleteSecurityProfileRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceInUseException"}
      ]
    },
    "DeleteTaskTemplate":{
      "name":"DeleteTaskTemplate",
      "http":{
        "method":"DELETE",
        "requestUri":"/instance/{InstanceId}/task/template/{TaskTemplateId}"
      },
      "input":{"shape":"DeleteTaskTemplateRequest"},
      "output":{"shape":"DeleteTaskTemplateResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DeleteUseCase":{
      "name":"DeleteUseCase",
      "http":{
        "method":"DELETE",
        "requestUri":"/instance/{InstanceId}/integration-associations/{IntegrationAssociationId}/use-cases/{UseCaseId}"
      },
      "input":{"shape":"DeleteUseCaseRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DeleteUser":{
      "name":"DeleteUser",
      "http":{
        "method":"DELETE",
        "requestUri":"/users/{InstanceId}/{UserId}"
      },
      "input":{"shape":"DeleteUserRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DeleteUserHierarchyGroup":{
      "name":"DeleteUserHierarchyGroup",
      "http":{
        "method":"DELETE",
        "requestUri":"/user-hierarchy-groups/{InstanceId}/{HierarchyGroupId}"
      },
      "input":{"shape":"DeleteUserHierarchyGroupRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ResourceInUseException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DeleteVocabulary":{
      "name":"DeleteVocabulary",
      "http":{
        "method":"POST",
        "requestUri":"/vocabulary-remove/{InstanceId}/{VocabularyId}"
      },
      "input":{"shape":"DeleteVocabularyRequest"},
      "output":{"shape":"DeleteVocabularyResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"},
        {"shape":"ResourceInUseException"}
      ]
    },
    "DescribeAgentStatus":{
      "name":"DescribeAgentStatus",
      "http":{
        "method":"GET",
        "requestUri":"/agent-status/{InstanceId}/{AgentStatusId}"
      },
      "input":{"shape":"DescribeAgentStatusRequest"},
      "output":{"shape":"DescribeAgentStatusResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeContact":{
      "name":"DescribeContact",
      "http":{
        "method":"GET",
        "requestUri":"/contacts/{InstanceId}/{ContactId}"
      },
      "input":{"shape":"DescribeContactRequest"},
      "output":{"shape":"DescribeContactResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DescribeContactFlow":{
      "name":"DescribeContactFlow",
      "http":{
        "method":"GET",
        "requestUri":"/contact-flows/{InstanceId}/{ContactFlowId}"
      },
      "input":{"shape":"DescribeContactFlowRequest"},
      "output":{"shape":"DescribeContactFlowResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ContactFlowNotPublishedException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeContactFlowModule":{
      "name":"DescribeContactFlowModule",
      "http":{
        "method":"GET",
        "requestUri":"/contact-flow-modules/{InstanceId}/{ContactFlowModuleId}"
      },
      "input":{"shape":"DescribeContactFlowModuleRequest"},
      "output":{"shape":"DescribeContactFlowModuleResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeHoursOfOperation":{
      "name":"DescribeHoursOfOperation",
      "http":{
        "method":"GET",
        "requestUri":"/hours-of-operations/{InstanceId}/{HoursOfOperationId}"
      },
      "input":{"shape":"DescribeHoursOfOperationRequest"},
      "output":{"shape":"DescribeHoursOfOperationResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeInstance":{
      "name":"DescribeInstance",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}"
      },
      "input":{"shape":"DescribeInstanceRequest"},
      "output":{"shape":"DescribeInstanceResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeInstanceAttribute":{
      "name":"DescribeInstanceAttribute",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/attribute/{AttributeType}"
      },
      "input":{"shape":"DescribeInstanceAttributeRequest"},
      "output":{"shape":"DescribeInstanceAttributeResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DescribeInstanceStorageConfig":{
      "name":"DescribeInstanceStorageConfig",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/storage-config/{AssociationId}"
      },
      "input":{"shape":"DescribeInstanceStorageConfigRequest"},
      "output":{"shape":"DescribeInstanceStorageConfigResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DescribePhoneNumber":{
      "name":"DescribePhoneNumber",
      "http":{
        "method":"GET",
        "requestUri":"/phone-number/{PhoneNumberId}"
      },
      "input":{"shape":"DescribePhoneNumberRequest"},
      "output":{"shape":"DescribePhoneNumberResponse"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "DescribeQueue":{
      "name":"DescribeQueue",
      "http":{
        "method":"GET",
        "requestUri":"/queues/{InstanceId}/{QueueId}"
      },
      "input":{"shape":"DescribeQueueRequest"},
      "output":{"shape":"DescribeQueueResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeQuickConnect":{
      "name":"DescribeQuickConnect",
      "http":{
        "method":"GET",
        "requestUri":"/quick-connects/{InstanceId}/{QuickConnectId}"
      },
      "input":{"shape":"DescribeQuickConnectRequest"},
      "output":{"shape":"DescribeQuickConnectResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeRoutingProfile":{
      "name":"DescribeRoutingProfile",
      "http":{
        "method":"GET",
        "requestUri":"/routing-profiles/{InstanceId}/{RoutingProfileId}"
      },
      "input":{"shape":"DescribeRoutingProfileRequest"},
      "output":{"shape":"DescribeRoutingProfileResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeSecurityProfile":{
      "name":"DescribeSecurityProfile",
      "http":{
        "method":"GET",
        "requestUri":"/security-profiles/{InstanceId}/{SecurityProfileId}"
      },
      "input":{"shape":"DescribeSecurityProfileRequest"},
      "output":{"shape":"DescribeSecurityProfileResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeUser":{
      "name":"DescribeUser",
      "http":{
        "method":"GET",
        "requestUri":"/users/{InstanceId}/{UserId}"
      },
      "input":{"shape":"DescribeUserRequest"},
      "output":{"shape":"DescribeUserResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeUserHierarchyGroup":{
      "name":"DescribeUserHierarchyGroup",
      "http":{
        "method":"GET",
        "requestUri":"/user-hierarchy-groups/{InstanceId}/{HierarchyGroupId}"
      },
      "input":{"shape":"DescribeUserHierarchyGroupRequest"},
      "output":{"shape":"DescribeUserHierarchyGroupResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeUserHierarchyStructure":{
      "name":"DescribeUserHierarchyStructure",
      "http":{
        "method":"GET",
        "requestUri":"/user-hierarchy-structure/{InstanceId}"
      },
      "input":{"shape":"DescribeUserHierarchyStructureRequest"},
      "output":{"shape":"DescribeUserHierarchyStructureResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeVocabulary":{
      "name":"DescribeVocabulary",
      "http":{
        "method":"GET",
        "requestUri":"/vocabulary/{InstanceId}/{VocabularyId}"
      },
      "input":{"shape":"DescribeVocabularyRequest"},
      "output":{"shape":"DescribeVocabularyResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "DisassociateApprovedOrigin":{
      "name":"DisassociateApprovedOrigin",
      "http":{
        "method":"DELETE",
        "requestUri":"/instance/{InstanceId}/approved-origin"
      },
      "input":{"shape":"DisassociateApprovedOriginRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DisassociateBot":{
      "name":"DisassociateBot",
      "http":{
        "method":"POST",
        "requestUri":"/instance/{InstanceId}/bot"
      },
      "input":{"shape":"DisassociateBotRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DisassociateInstanceStorageConfig":{
      "name":"DisassociateInstanceStorageConfig",
      "http":{
        "method":"DELETE",
        "requestUri":"/instance/{InstanceId}/storage-config/{AssociationId}"
      },
      "input":{"shape":"DisassociateInstanceStorageConfigRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DisassociateLambdaFunction":{
      "name":"DisassociateLambdaFunction",
      "http":{
        "method":"DELETE",
        "requestUri":"/instance/{InstanceId}/lambda-function"
      },
      "input":{"shape":"DisassociateLambdaFunctionRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DisassociateLexBot":{
      "name":"DisassociateLexBot",
      "http":{
        "method":"DELETE",
        "requestUri":"/instance/{InstanceId}/lex-bot"
      },
      "input":{"shape":"DisassociateLexBotRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "DisassociatePhoneNumberContactFlow":{
      "name":"DisassociatePhoneNumberContactFlow",
      "http":{
        "method":"DELETE",
        "requestUri":"/phone-number/{PhoneNumberId}/contact-flow"
      },
      "input":{"shape":"DisassociatePhoneNumberContactFlowRequest"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "DisassociateQueueQuickConnects":{
      "name":"DisassociateQueueQuickConnects",
      "http":{
        "method":"POST",
        "requestUri":"/queues/{InstanceId}/{QueueId}/disassociate-quick-connects"
      },
      "input":{"shape":"DisassociateQueueQuickConnectsRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DisassociateRoutingProfileQueues":{
      "name":"DisassociateRoutingProfileQueues",
      "http":{
        "method":"POST",
        "requestUri":"/routing-profiles/{InstanceId}/{RoutingProfileId}/disassociate-queues"
      },
      "input":{"shape":"DisassociateRoutingProfileQueuesRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DisassociateSecurityKey":{
      "name":"DisassociateSecurityKey",
      "http":{
        "method":"DELETE",
        "requestUri":"/instance/{InstanceId}/security-key/{AssociationId}"
      },
      "input":{"shape":"DisassociateSecurityKeyRequest"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "GetContactAttributes":{
      "name":"GetContactAttributes",
      "http":{
        "method":"GET",
        "requestUri":"/contact/attributes/{InstanceId}/{InitialContactId}"
      },
      "input":{"shape":"GetContactAttributesRequest"},
      "output":{"shape":"GetContactAttributesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "GetCurrentMetricData":{
      "name":"GetCurrentMetricData",
      "http":{
        "method":"POST",
        "requestUri":"/metrics/current/{InstanceId}"
      },
      "input":{"shape":"GetCurrentMetricDataRequest"},
      "output":{"shape":"GetCurrentMetricDataResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"ResourceNotFoundException"}
      ]
    },
    "GetCurrentUserData":{
      "name":"GetCurrentUserData",
      "http":{
        "method":"POST",
        "requestUri":"/metrics/userdata/{InstanceId}"
      },
      "input":{"shape":"GetCurrentUserDataRequest"},
      "output":{"shape":"GetCurrentUserDataResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"ResourceNotFoundException"}
      ]
    },
    "GetFederationToken":{
      "name":"GetFederationToken",
      "http":{
        "method":"GET",
        "requestUri":"/user/federate/{InstanceId}"
      },
      "input":{"shape":"GetFederationTokenRequest"},
      "output":{"shape":"GetFederationTokenResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"UserNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"DuplicateResourceException"}
      ]
    },
    "GetMetricData":{
      "name":"GetMetricData",
      "http":{
        "method":"POST",
        "requestUri":"/metrics/historical/{InstanceId}"
      },
      "input":{"shape":"GetMetricDataRequest"},
      "output":{"shape":"GetMetricDataResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"ResourceNotFoundException"}
      ]
    },
    "GetTaskTemplate":{
      "name":"GetTaskTemplate",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/task/template/{TaskTemplateId}"
      },
      "input":{"shape":"GetTaskTemplateRequest"},
      "output":{"shape":"GetTaskTemplateResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListAgentStatuses":{
      "name":"ListAgentStatuses",
      "http":{
        "method":"GET",
        "requestUri":"/agent-status/{InstanceId}"
      },
      "input":{"shape":"ListAgentStatusRequest"},
      "output":{"shape":"ListAgentStatusResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListApprovedOrigins":{
      "name":"ListApprovedOrigins",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/approved-origins"
      },
      "input":{"shape":"ListApprovedOriginsRequest"},
      "output":{"shape":"ListApprovedOriginsResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListBots":{
      "name":"ListBots",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/bots"
      },
      "input":{"shape":"ListBotsRequest"},
      "output":{"shape":"ListBotsResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListContactFlowModules":{
      "name":"ListContactFlowModules",
      "http":{
        "method":"GET",
        "requestUri":"/contact-flow-modules-summary/{InstanceId}"
      },
      "input":{"shape":"ListContactFlowModulesRequest"},
      "output":{"shape":"ListContactFlowModulesResponse"},
      "errors":[
        {"shape":"AccessDeniedException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListContactFlows":{
      "name":"ListContactFlows",
      "http":{
        "method":"GET",
        "requestUri":"/contact-flows-summary/{InstanceId}"
      },
      "input":{"shape":"ListContactFlowsRequest"},
      "output":{"shape":"ListContactFlowsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListContactReferences":{
      "name":"ListContactReferences",
      "http":{
        "method":"GET",
        "requestUri":"/contact/references/{InstanceId}/{ContactId}"
      },
      "input":{"shape":"ListContactReferencesRequest"},
      "output":{"shape":"ListContactReferencesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListDefaultVocabularies":{
      "name":"ListDefaultVocabularies",
      "http":{
        "method":"POST",
        "requestUri":"/default-vocabulary-summary/{InstanceId}"
      },
      "input":{"shape":"ListDefaultVocabulariesRequest"},
      "output":{"shape":"ListDefaultVocabulariesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "ListHoursOfOperations":{
      "name":"ListHoursOfOperations",
      "http":{
        "method":"GET",
        "requestUri":"/hours-of-operations-summary/{InstanceId}"
      },
      "input":{"shape":"ListHoursOfOperationsRequest"},
      "output":{"shape":"ListHoursOfOperationsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListInstanceAttributes":{
      "name":"ListInstanceAttributes",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/attributes"
      },
      "input":{"shape":"ListInstanceAttributesRequest"},
      "output":{"shape":"ListInstanceAttributesResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListInstanceStorageConfigs":{
      "name":"ListInstanceStorageConfigs",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/storage-configs"
      },
      "input":{"shape":"ListInstanceStorageConfigsRequest"},
      "output":{"shape":"ListInstanceStorageConfigsResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListInstances":{
      "name":"ListInstances",
      "http":{
        "method":"GET",
        "requestUri":"/instance"
      },
      "input":{"shape":"ListInstancesRequest"},
      "output":{"shape":"ListInstancesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListIntegrationAssociations":{
      "name":"ListIntegrationAssociations",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/integration-associations"
      },
      "input":{"shape":"ListIntegrationAssociationsRequest"},
      "output":{"shape":"ListIntegrationAssociationsResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListLambdaFunctions":{
      "name":"ListLambdaFunctions",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/lambda-functions"
      },
      "input":{"shape":"ListLambdaFunctionsRequest"},
      "output":{"shape":"ListLambdaFunctionsResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListLexBots":{
      "name":"ListLexBots",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/lex-bots"
      },
      "input":{"shape":"ListLexBotsRequest"},
      "output":{"shape":"ListLexBotsResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListPhoneNumbers":{
      "name":"ListPhoneNumbers",
      "http":{
        "method":"GET",
        "requestUri":"/phone-numbers-summary/{InstanceId}"
      },
      "input":{"shape":"ListPhoneNumbersRequest"},
      "output":{"shape":"ListPhoneNumbersResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListPhoneNumbersV2":{
      "name":"ListPhoneNumbersV2",
      "http":{
        "method":"POST",
        "requestUri":"/phone-number/list"
      },
      "input":{"shape":"ListPhoneNumbersV2Request"},
      "output":{"shape":"ListPhoneNumbersV2Response"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "ListPrompts":{
      "name":"ListPrompts",
      "http":{
        "method":"GET",
        "requestUri":"/prompts-summary/{InstanceId}"
      },
      "input":{"shape":"ListPromptsRequest"},
      "output":{"shape":"ListPromptsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListQueueQuickConnects":{
      "name":"ListQueueQuickConnects",
      "http":{
        "method":"GET",
        "requestUri":"/queues/{InstanceId}/{QueueId}/quick-connects"
      },
      "input":{"shape":"ListQueueQuickConnectsRequest"},
      "output":{"shape":"ListQueueQuickConnectsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListQueues":{
      "name":"ListQueues",
      "http":{
        "method":"GET",
        "requestUri":"/queues-summary/{InstanceId}"
      },
      "input":{"shape":"ListQueuesRequest"},
      "output":{"shape":"ListQueuesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListQuickConnects":{
      "name":"ListQuickConnects",
      "http":{
        "method":"GET",
        "requestUri":"/quick-connects/{InstanceId}"
      },
      "input":{"shape":"ListQuickConnectsRequest"},
      "output":{"shape":"ListQuickConnectsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListRoutingProfileQueues":{
      "name":"ListRoutingProfileQueues",
      "http":{
        "method":"GET",
        "requestUri":"/routing-profiles/{InstanceId}/{RoutingProfileId}/queues"
      },
      "input":{"shape":"ListRoutingProfileQueuesRequest"},
      "output":{"shape":"ListRoutingProfileQueuesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListRoutingProfiles":{
      "name":"ListRoutingProfiles",
      "http":{
        "method":"GET",
        "requestUri":"/routing-profiles-summary/{InstanceId}"
      },
      "input":{"shape":"ListRoutingProfilesRequest"},
      "output":{"shape":"ListRoutingProfilesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListSecurityKeys":{
      "name":"ListSecurityKeys",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/security-keys"
      },
      "input":{"shape":"ListSecurityKeysRequest"},
      "output":{"shape":"ListSecurityKeysResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListSecurityProfilePermissions":{
      "name":"ListSecurityProfilePermissions",
      "http":{
        "method":"GET",
        "requestUri":"/security-profiles-permissions/{InstanceId}/{SecurityProfileId}"
      },
      "input":{"shape":"ListSecurityProfilePermissionsRequest"},
      "output":{"shape":"ListSecurityProfilePermissionsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListSecurityProfiles":{
      "name":"ListSecurityProfiles",
      "http":{
        "method":"GET",
        "requestUri":"/security-profiles-summary/{InstanceId}"
      },
      "input":{"shape":"ListSecurityProfilesRequest"},
      "output":{"shape":"ListSecurityProfilesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListTagsForResource":{
      "name":"ListTagsForResource",
      "http":{
        "method":"GET",
        "requestUri":"/tags/{resourceArn}"
      },
      "input":{"shape":"ListTagsForResourceRequest"},
      "output":{"shape":"ListTagsForResourceResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"InternalServiceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListTaskTemplates":{
      "name":"ListTaskTemplates",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/task/template"
      },
      "input":{"shape":"ListTaskTemplatesRequest"},
      "output":{"shape":"ListTaskTemplatesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListUseCases":{
      "name":"ListUseCases",
      "http":{
        "method":"GET",
        "requestUri":"/instance/{InstanceId}/integration-associations/{IntegrationAssociationId}/use-cases"
      },
      "input":{"shape":"ListUseCasesRequest"},
      "output":{"shape":"ListUseCasesResponse"},
      "errors":[
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"InvalidRequestException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListUserHierarchyGroups":{
      "name":"ListUserHierarchyGroups",
      "http":{
        "method":"GET",
        "requestUri":"/user-hierarchy-groups-summary/{InstanceId}"
      },
      "input":{"shape":"ListUserHierarchyGroupsRequest"},
      "output":{"shape":"ListUserHierarchyGroupsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListUsers":{
      "name":"ListUsers",
      "http":{
        "method":"GET",
        "requestUri":"/users-summary/{InstanceId}"
      },
      "input":{"shape":"ListUsersRequest"},
      "output":{"shape":"ListUsersResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "PutUserStatus":{
      "name":"PutUserStatus",
      "http":{
        "method":"PUT",
        "requestUri":"/users/{InstanceId}/{UserId}/status"
      },
      "input":{"shape":"PutUserStatusRequest"},
      "output":{"shape":"PutUserStatusResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ReleasePhoneNumber":{
      "name":"ReleasePhoneNumber",
      "http":{
        "method":"DELETE",
        "requestUri":"/phone-number/{PhoneNumberId}"
      },
      "input":{"shape":"ReleasePhoneNumberRequest"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"ResourceInUseException"},
        {"shape":"IdempotencyException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "ResumeContactRecording":{
      "name":"ResumeContactRecording",
      "http":{
        "method":"POST",
        "requestUri":"/contact/resume-recording"
      },
      "input":{"shape":"ResumeContactRecordingRequest"},
      "output":{"shape":"ResumeContactRecordingResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "SearchAvailablePhoneNumbers":{
      "name":"SearchAvailablePhoneNumbers",
      "http":{
        "method":"POST",
        "requestUri":"/phone-number/search-available"
      },
      "input":{"shape":"SearchAvailablePhoneNumbersRequest"},
      "output":{"shape":"SearchAvailablePhoneNumbersResponse"},
      "errors":[
        {"shape":"InvalidParameterException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "SearchUsers":{
      "name":"SearchUsers",
      "http":{
        "method":"POST",
        "requestUri":"/search-users"
      },
      "input":{"shape":"SearchUsersRequest"},
      "output":{"shape":"SearchUsersResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "SearchVocabularies":{
      "name":"SearchVocabularies",
      "http":{
        "method":"POST",
        "requestUri":"/vocabulary-summary/{InstanceId}"
      },
      "input":{"shape":"SearchVocabulariesRequest"},
      "output":{"shape":"SearchVocabulariesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"AccessDeniedException"}
      ]
    },
    "StartChatContact":{
      "name":"StartChatContact",
      "http":{
        "method":"PUT",
        "requestUri":"/contact/chat"
      },
      "input":{"shape":"StartChatContactRequest"},
      "output":{"shape":"StartChatContactResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
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        {"shape":"InternalServiceException"},
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          "location":"uri",
          "locationName":"InstanceId"
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        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
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        "MaxResults":{
          "shape":"MaxResult25",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListLambdaFunctionsResponse":{
      "type":"structure",
      "members":{
        "LambdaFunctions":{"shape":"FunctionArnsList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListLexBotsRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
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        "MaxResults":{
          "shape":"MaxResult25",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListLexBotsResponse":{
      "type":"structure",
      "members":{
        "LexBots":{"shape":"LexBotsList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListPhoneNumbersRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "PhoneNumberTypes":{
          "shape":"PhoneNumberTypes",
          "location":"querystring",
          "locationName":"phoneNumberTypes"
        },
        "PhoneNumberCountryCodes":{
          "shape":"PhoneNumberCountryCodes",
          "location":"querystring",
          "locationName":"phoneNumberCountryCodes"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult1000",
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListPhoneNumbersResponse":{
      "type":"structure",
      "members":{
        "PhoneNumberSummaryList":{"shape":"PhoneNumberSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListPhoneNumbersSummary":{
      "type":"structure",
      "members":{
        "PhoneNumberId":{"shape":"PhoneNumberId"},
        "PhoneNumberArn":{"shape":"ARN"},
        "PhoneNumber":{"shape":"PhoneNumber"},
        "PhoneNumberCountryCode":{"shape":"PhoneNumberCountryCode"},
        "PhoneNumberType":{"shape":"PhoneNumberType"},
        "TargetArn":{"shape":"ARN"}
      }
    },
    "ListPhoneNumbersSummaryList":{
      "type":"list",
      "member":{"shape":"ListPhoneNumbersSummary"}
    },
    "ListPhoneNumbersV2Request":{
      "type":"structure",
      "members":{
        "TargetArn":{"shape":"ARN"},
        "MaxResults":{
          "shape":"MaxResult1000",
          "box":true
        },
        "NextToken":{"shape":"LargeNextToken"},
        "PhoneNumberCountryCodes":{"shape":"PhoneNumberCountryCodes"},
        "PhoneNumberTypes":{"shape":"PhoneNumberTypes"},
        "PhoneNumberPrefix":{"shape":"PhoneNumberPrefix"}
      }
    },
    "ListPhoneNumbersV2Response":{
      "type":"structure",
      "members":{
        "NextToken":{"shape":"LargeNextToken"},
        "ListPhoneNumbersSummaryList":{"shape":"ListPhoneNumbersSummaryList"}
      }
    },
    "ListPromptsRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult1000",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListPromptsResponse":{
      "type":"structure",
      "members":{
        "PromptSummaryList":{"shape":"PromptSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListQueueQuickConnectsRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QueueId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
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        "QueueId":{
          "shape":"QueueId",
          "location":"uri",
          "locationName":"QueueId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
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        "MaxResults":{
          "shape":"MaxResult100",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListQueueQuickConnectsResponse":{
      "type":"structure",
      "members":{
        "NextToken":{"shape":"NextToken"},
        "QuickConnectSummaryList":{"shape":"QuickConnectSummaryList"}
      }
    },
    "ListQueuesRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QueueTypes":{
          "shape":"QueueTypes",
          "location":"querystring",
          "locationName":"queueTypes"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult1000",
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListQueuesResponse":{
      "type":"structure",
      "members":{
        "QueueSummaryList":{"shape":"QueueSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListQuickConnectsRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
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        "MaxResults":{
          "shape":"MaxResult1000",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        },
        "QuickConnectTypes":{
          "shape":"QuickConnectTypes",
          "location":"querystring",
          "locationName":"QuickConnectTypes"
        }
      }
    },
    "ListQuickConnectsResponse":{
      "type":"structure",
      "members":{
        "QuickConnectSummaryList":{"shape":"QuickConnectSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListRoutingProfileQueuesRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "RoutingProfileId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "RoutingProfileId":{
          "shape":"RoutingProfileId",
          "location":"uri",
          "locationName":"RoutingProfileId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
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        "MaxResults":{
          "shape":"MaxResult100",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListRoutingProfileQueuesResponse":{
      "type":"structure",
      "members":{
        "NextToken":{"shape":"NextToken"},
        "RoutingProfileQueueConfigSummaryList":{"shape":"RoutingProfileQueueConfigSummaryList"}
      }
    },
    "ListRoutingProfilesRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
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        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
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        "MaxResults":{
          "shape":"MaxResult1000",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListRoutingProfilesResponse":{
      "type":"structure",
      "members":{
        "RoutingProfileSummaryList":{"shape":"RoutingProfileSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListSecurityKeysRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
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        "MaxResults":{
          "shape":"MaxResult2",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListSecurityKeysResponse":{
      "type":"structure",
      "members":{
        "SecurityKeys":{"shape":"SecurityKeysList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListSecurityProfilePermissionsRequest":{
      "type":"structure",
      "required":[
        "SecurityProfileId",
        "InstanceId"
      ],
      "members":{
        "SecurityProfileId":{
          "shape":"SecurityProfileId",
          "location":"uri",
          "locationName":"SecurityProfileId"
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        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
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        "MaxResults":{
          "shape":"MaxResult1000",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListSecurityProfilePermissionsResponse":{
      "type":"structure",
      "members":{
        "Permissions":{"shape":"PermissionsList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListSecurityProfilesRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
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        "MaxResults":{
          "shape":"MaxResult1000",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListSecurityProfilesResponse":{
      "type":"structure",
      "members":{
        "SecurityProfileSummaryList":{"shape":"SecurityProfileSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListTagsForResourceRequest":{
      "type":"structure",
      "required":["resourceArn"],
      "members":{
        "resourceArn":{
          "shape":"ARN",
          "location":"uri",
          "locationName":"resourceArn"
        }
      }
    },
    "ListTagsForResourceResponse":{
      "type":"structure",
      "members":{
        "tags":{"shape":"TagMap"}
      }
    },
    "ListTaskTemplatesRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        },
        "Status":{
          "shape":"TaskTemplateStatus",
          "location":"querystring",
          "locationName":"status"
        },
        "Name":{
          "shape":"TaskTemplateName",
          "location":"querystring",
          "locationName":"name"
        }
      }
    },
    "ListTaskTemplatesResponse":{
      "type":"structure",
      "members":{
        "TaskTemplates":{"shape":"TaskTemplateList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListUseCasesRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "IntegrationAssociationId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
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        "IntegrationAssociationId":{
          "shape":"IntegrationAssociationId",
          "location":"uri",
          "locationName":"IntegrationAssociationId"
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        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
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        "MaxResults":{
          "shape":"MaxResult100",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListUseCasesResponse":{
      "type":"structure",
      "members":{
        "UseCaseSummaryList":{"shape":"UseCaseSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListUserHierarchyGroupsRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
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        "NextToken":{
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          "locationName":"nextToken"
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        "MaxResults":{
          "shape":"MaxResult1000",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListUserHierarchyGroupsResponse":{
      "type":"structure",
      "members":{
        "UserHierarchyGroupSummaryList":{"shape":"HierarchyGroupSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListUsersRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
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        "NextToken":{
          "shape":"NextToken",
          "location":"querystring",
          "locationName":"nextToken"
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        "MaxResults":{
          "shape":"MaxResult1000",
          "box":true,
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListUsersResponse":{
      "type":"structure",
      "members":{
        "UserSummaryList":{"shape":"UserSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "MaxResult10":{
      "type":"integer",
      "max":10,
      "min":1
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    "MaxResult100":{
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      "max":100,
      "min":1
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    "MaxResult1000":{
      "type":"integer",
      "max":1000,
      "min":1
    },
    "MaxResult2":{
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      "max":2,
      "min":1
    },
    "MaxResult25":{
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      "max":25,
      "min":1
    },
    "MaxResult7":{
      "type":"integer",
      "max":7,
      "min":1
    },
    "MediaConcurrencies":{
      "type":"list",
      "member":{"shape":"MediaConcurrency"}
    },
    "MediaConcurrency":{
      "type":"structure",
      "required":[
        "Channel",
        "Concurrency"
      ],
      "members":{
        "Channel":{"shape":"Channel"},
        "Concurrency":{"shape":"Concurrency"}
      }
    },
    "Message":{"type":"string"},
    "MinutesLimit60":{
      "type":"integer",
      "max":59,
      "min":0
    },
    "Name":{
      "type":"string",
      "max":512,
      "min":0
    },
    "NextToken":{"type":"string"},
    "NextToken2500":{
      "type":"string",
      "max":2500,
      "min":1
    },
    "NumberReference":{
      "type":"structure",
      "members":{
        "Name":{"shape":"ReferenceKey"},
        "Value":{"shape":"ReferenceValue"}
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    },
    "Origin":{
      "type":"string",
      "max":267
    },
    "OriginsList":{
      "type":"list",
      "member":{"shape":"Origin"}
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    "OutboundCallerConfig":{
      "type":"structure",
      "members":{
        "OutboundCallerIdName":{"shape":"OutboundCallerIdName"},
        "OutboundCallerIdNumberId":{"shape":"PhoneNumberId"},
        "OutboundFlowId":{"shape":"ContactFlowId"}
      }
    },
    "OutboundCallerIdName":{
      "type":"string",
      "max":255,
      "min":1
    },
    "OutboundCallsEnabled":{"type":"boolean"},
    "OutboundContactNotPermittedException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
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      "error":{"httpStatusCode":403},
      "exception":true
    },
    "PEM":{
      "type":"string",
      "max":1024,
      "min":1
    },
    "ParticipantDetails":{
      "type":"structure",
      "required":["DisplayName"],
      "members":{
        "DisplayName":{"shape":"DisplayName"}
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    },
    "ParticipantId":{
      "type":"string",
      "max":256,
      "min":1
    },
    "ParticipantToken":{
      "type":"string",
      "max":1000,
      "min":1
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    "Password":{
      "type":"string",
      "pattern":"/^(?=.*[a-z])(?=.*[A-Z])(?=.*\\d)[a-zA-Z\\d\\S]{8,64}$/"
    },
    "PermissionsList":{
      "type":"list",
      "member":{"shape":"SecurityProfilePermission"},
      "max":500
    },
    "PhoneNumber":{
      "type":"string",
      "pattern":"\\\\+[1-9]\\\\d{1,14}$"
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    "PhoneNumberCountryCode":{
      "type":"string",
      "enum":[
        "AF",
        "AL",
        "DZ",
        "AS",
        "AD",
        "AO",
        "AI",
        "AQ",
        "AG",
        "AR",
        "AM",
        "AW",
        "AU",
        "AT",
        "AZ",
        "BS",
        "BH",
        "BD",
        "BB",
        "BY",
        "BE",
        "BZ",
        "BJ",
        "BM",
        "BT",
        "BO",
        "BA",
        "BW",
        "BR",
        "IO",
        "VG",
        "BN",
        "BG",
        "BF",
        "BI",
        "KH",
        "CM",
        "CA",
        "CV",
        "KY",
        "CF",
        "TD",
        "CL",
        "CN",
        "CX",
        "CC",
        "CO",
        "KM",
        "CK",
        "CR",
        "HR",
        "CU",
        "CW",
        "CY",
        "CZ",
        "CD",
        "DK",
        "DJ",
        "DM",
        "DO",
        "TL",
        "EC",
        "EG",
        "SV",
        "GQ",
        "ER",
        "EE",
        "ET",
        "FK",
        "FO",
        "FJ",
        "FI",
        "FR",
        "PF",
        "GA",
        "GM",
        "GE",
        "DE",
        "GH",
        "GI",
        "GR",
        "GL",
        "GD",
        "GU",
        "GT",
        "GG",
        "GN",
        "GW",
        "GY",
        "HT",
        "HN",
        "HK",
        "HU",
        "IS",
        "IN",
        "ID",
        "IR",
        "IQ",
        "IE",
        "IM",
        "IL",
        "IT",
        "CI",
        "JM",
        "JP",
        "JE",
        "JO",
        "KZ",
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        "KI",
        "KW",
        "KG",
        "LA",
        "LV",
        "LB",
        "LS",
        "LR",
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        "LT",
        "LU",
        "MO",
        "MK",
        "MG",
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        "MV",
        "ML",
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        "MH",
        "MR",
        "MU",
        "YT",
        "MX",
        "FM",
        "MD",
        "MC",
        "MN",
        "ME",
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        "MA",
        "MZ",
        "MM",
        "NA",
        "NR",
        "NP",
        "NL",
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        "NI",
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        "KP",
        "MP",
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        "OM",
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        "PW",
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        "PG",
        "PY",
        "PE",
        "PH",
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        "PL",
        "PT",
        "PR",
        "QA",
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        "RE",
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        "RW",
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        "MF",
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        "VC",
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        "SN",
        "RS",
        "SC",
        "SL",
        "SG",
        "SX",
        "SK",
        "SI",
        "SB",
        "SO",
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        "KR",
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        "SR",
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        "SZ",
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        "CH",
        "SY",
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        "TJ",
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        "TH",
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        "TT",
        "TN",
        "TR",
        "TM",
        "TC",
        "TV",
        "VI",
        "UG",
        "UA",
        "AE",
        "GB",
        "US",
        "UY",
        "UZ",
        "VU",
        "VA",
        "VE",
        "VN",
        "WF",
        "EH",
        "YE",
        "ZM",
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      ]
    },
    "PhoneNumberCountryCodes":{
      "type":"list",
      "member":{"shape":"PhoneNumberCountryCode"},
      "max":10
    },
    "PhoneNumberDescription":{
      "type":"string",
      "max":500,
      "min":0,
      "pattern":"^[\\W\\S_]*"
    },
    "PhoneNumberId":{"type":"string"},
    "PhoneNumberPrefix":{
      "type":"string",
      "pattern":"\\\\+?[0-9]{1,11}"
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    "PhoneNumberQuickConnectConfig":{
      "type":"structure",
      "required":["PhoneNumber"],
      "members":{
        "PhoneNumber":{"shape":"PhoneNumber"}
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    },
    "PhoneNumberStatus":{
      "type":"structure",
      "members":{
        "Status":{"shape":"PhoneNumberWorkflowStatus"},
        "Message":{"shape":"PhoneNumberWorkflowMessage"}
      }
    },
    "PhoneNumberSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"PhoneNumberId"},
        "Arn":{"shape":"ARN"},
        "PhoneNumber":{"shape":"PhoneNumber"},
        "PhoneNumberType":{"shape":"PhoneNumberType"},
        "PhoneNumberCountryCode":{"shape":"PhoneNumberCountryCode"}
      }
    },
    "PhoneNumberSummaryList":{
      "type":"list",
      "member":{"shape":"PhoneNumberSummary"}
    },
    "PhoneNumberType":{
      "type":"string",
      "enum":[
        "TOLL_FREE",
        "DID"
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    },
    "PhoneNumberTypes":{
      "type":"list",
      "member":{"shape":"PhoneNumberType"},
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    },
    "PhoneNumberWorkflowMessage":{
      "type":"string",
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      "min":0,
      "pattern":"^[\\W\\S_]*"
    },
    "PhoneNumberWorkflowStatus":{
      "type":"string",
      "enum":[
        "CLAIMED",
        "IN_PROGRESS",
        "FAILED"
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    },
    "PhoneType":{
      "type":"string",
      "enum":[
        "SOFT_PHONE",
        "DESK_PHONE"
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    },
    "Prefix":{
      "type":"string",
      "max":128,
      "min":1
    },
    "Priority":{
      "type":"integer",
      "max":99,
      "min":1
    },
    "ProblemDetail":{
      "type":"structure",
      "members":{
        "message":{"shape":"ProblemMessageString"}
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    },
    "ProblemMessageString":{
      "type":"string",
      "max":256,
      "min":1
    },
    "Problems":{
      "type":"list",
      "member":{"shape":"ProblemDetail"},
      "max":50,
      "min":1
    },
    "PromptId":{
      "type":"string",
      "max":256,
      "min":1
    },
    "PromptName":{
      "type":"string",
      "max":256,
      "min":1
    },
    "PromptSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"PromptId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"PromptName"}
      }
    },
    "PromptSummaryList":{
      "type":"list",
      "member":{"shape":"PromptSummary"}
    },
    "PropertyValidationException":{
      "type":"structure",
      "required":["Message"],
      "members":{
        "Message":{"shape":"Message"},
        "PropertyList":{"shape":"PropertyValidationExceptionPropertyList"}
      },
      "error":{"httpStatusCode":400},
      "exception":true
    },
    "PropertyValidationExceptionProperty":{
      "type":"structure",
      "required":[
        "PropertyPath",
        "Reason",
        "Message"
      ],
      "members":{
        "PropertyPath":{"shape":"String"},
        "Reason":{"shape":"PropertyValidationExceptionReason"},
        "Message":{"shape":"Message"}
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        "Arn":{"shape":"TaskTemplateArn"},
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        "Description":{"shape":"TaskTemplateDescription"},
        "Status":{"shape":"TaskTemplateStatus"},
        "LastModifiedTime":{"shape":"timestamp"},
        "CreatedTime":{"shape":"timestamp"}
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    "TaskTemplateName":{
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      "min":1
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    "TaskTemplateSingleSelectOption":{
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      "min":1
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    "TaskTemplateStatus":{
      "type":"string",
      "enum":[
        "ACTIVE",
        "INACTIVE"
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      "type":"structure",
      "members":{
        "Comparison":{"shape":"Comparison"},
        "ThresholdValue":{
          "shape":"ThresholdValue",
          "box":true
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      }
    },
    "ThresholdValue":{"type":"double"},
    "ThrottlingException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":429},
      "exception":true
    },
    "TimeZone":{"type":"string"},
    "Timestamp":{"type":"timestamp"},
    "TrafficType":{
      "type":"string",
      "enum":[
        "GENERAL",
        "CAMPAIGN"
      ]
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    "TransferContactRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactId",
        "ContactFlowId"
      ],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "ContactId":{"shape":"ContactId"},
        "QueueId":{"shape":"QueueId"},
        "UserId":{"shape":"AgentResourceId"},
        "ContactFlowId":{"shape":"ContactFlowId"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        }
      }
    },
    "TransferContactResponse":{
      "type":"structure",
      "members":{
        "ContactId":{"shape":"ContactId"},
        "ContactArn":{"shape":"ARN"}
      }
    },
    "URI":{
      "type":"string",
      "max":2000,
      "min":1
    },
    "Unit":{
      "type":"string",
      "enum":[
        "SECONDS",
        "COUNT",
        "PERCENT"
      ]
    },
    "UntagResourceRequest":{
      "type":"structure",
      "required":[
        "resourceArn",
        "tagKeys"
      ],
      "members":{
        "resourceArn":{
          "shape":"ARN",
          "location":"uri",
          "locationName":"resourceArn"
        },
        "tagKeys":{
          "shape":"TagKeyList",
          "location":"querystring",
          "locationName":"tagKeys"
        }
      }
    },
    "UpdateAgentStatusDescription":{
      "type":"string",
      "max":250,
      "min":0
    },
    "UpdateAgentStatusRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "AgentStatusId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "AgentStatusId":{
          "shape":"AgentStatusId",
          "location":"uri",
          "locationName":"AgentStatusId"
        },
        "Name":{"shape":"AgentStatusName"},
        "Description":{"shape":"UpdateAgentStatusDescription"},
        "State":{"shape":"AgentStatusState"},
        "DisplayOrder":{
          "shape":"AgentStatusOrderNumber",
          "box":true
        },
        "ResetOrderNumber":{"shape":"Boolean"}
      }
    },
    "UpdateContactAttributesRequest":{
      "type":"structure",
      "required":[
        "InitialContactId",
        "InstanceId",
        "Attributes"
      ],
      "members":{
        "InitialContactId":{"shape":"ContactId"},
        "InstanceId":{"shape":"InstanceId"},
        "Attributes":{"shape":"Attributes"}
      }
    },
    "UpdateContactAttributesResponse":{
      "type":"structure",
      "members":{
      }
    },
    "UpdateContactFlowContentRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactFlowId",
        "Content"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactFlowId":{
          "shape":"ContactFlowId",
          "location":"uri",
          "locationName":"ContactFlowId"
        },
        "Content":{"shape":"ContactFlowContent"}
      }
    },
    "UpdateContactFlowMetadataRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactFlowId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactFlowId":{
          "shape":"ContactFlowId",
          "location":"uri",
          "locationName":"ContactFlowId"
        },
        "Name":{"shape":"ContactFlowName"},
        "Description":{"shape":"ContactFlowDescription"},
        "ContactFlowState":{"shape":"ContactFlowState"}
      }
    },
    "UpdateContactFlowModuleContentRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactFlowModuleId",
        "Content"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactFlowModuleId":{
          "shape":"ContactFlowModuleId",
          "location":"uri",
          "locationName":"ContactFlowModuleId"
        },
        "Content":{"shape":"ContactFlowModuleContent"}
      }
    },
    "UpdateContactFlowModuleContentResponse":{
      "type":"structure",
      "members":{
      }
    },
    "UpdateContactFlowModuleMetadataRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactFlowModuleId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactFlowModuleId":{
          "shape":"ContactFlowModuleId",
          "location":"uri",
          "locationName":"ContactFlowModuleId"
        },
        "Name":{"shape":"ContactFlowModuleName"},
        "Description":{"shape":"ContactFlowModuleDescription"},
        "State":{"shape":"ContactFlowModuleState"}
      }
    },
    "UpdateContactFlowModuleMetadataResponse":{
      "type":"structure",
      "members":{
      }
    },
    "UpdateContactFlowNameRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactFlowId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactFlowId":{
          "shape":"ContactFlowId",
          "location":"uri",
          "locationName":"ContactFlowId"
        },
        "Name":{"shape":"ContactFlowName"},
        "Description":{"shape":"ContactFlowDescription"}
      }
    },
    "UpdateContactRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "ContactId":{
          "shape":"ContactId",
          "location":"uri",
          "locationName":"ContactId"
        },
        "Name":{"shape":"Name"},
        "Description":{"shape":"Description"},
        "References":{"shape":"ContactReferences"}
      }
    },
    "UpdateContactResponse":{
      "type":"structure",
      "members":{
      }
    },
    "UpdateContactScheduleRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactId",
        "ScheduledTime"
      ],
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "ContactId":{"shape":"ContactId"},
        "ScheduledTime":{"shape":"Timestamp"}
      }
    },
    "UpdateContactScheduleResponse":{
      "type":"structure",
      "members":{
      }
    },
    "UpdateHoursOfOperationDescription":{
      "type":"string",
      "max":250,
      "min":0
    },
    "UpdateHoursOfOperationRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "HoursOfOperationId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "HoursOfOperationId":{
          "shape":"HoursOfOperationId",
          "location":"uri",
          "locationName":"HoursOfOperationId"
        },
        "Name":{"shape":"CommonNameLength127"},
        "Description":{"shape":"UpdateHoursOfOperationDescription"},
        "TimeZone":{"shape":"TimeZone"},
        "Config":{"shape":"HoursOfOperationConfigList"}
      }
    },
    "UpdateInstanceAttributeRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "AttributeType",
        "Value"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "AttributeType":{
          "shape":"InstanceAttributeType",
          "location":"uri",
          "locationName":"AttributeType"
        },
        "Value":{"shape":"InstanceAttributeValue"}
      }
    },
    "UpdateInstanceStorageConfigRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "AssociationId",
        "ResourceType",
        "StorageConfig"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "AssociationId":{
          "shape":"AssociationId",
          "location":"uri",
          "locationName":"AssociationId"
        },
        "ResourceType":{
          "shape":"InstanceStorageResourceType",
          "location":"querystring",
          "locationName":"resourceType"
        },
        "StorageConfig":{"shape":"InstanceStorageConfig"}
      }
    },
    "UpdatePhoneNumberRequest":{
      "type":"structure",
      "required":[
        "PhoneNumberId",
        "TargetArn"
      ],
      "members":{
        "PhoneNumberId":{
          "shape":"PhoneNumberId",
          "location":"uri",
          "locationName":"PhoneNumberId"
        },
        "TargetArn":{"shape":"ARN"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        }
      }
    },
    "UpdatePhoneNumberResponse":{
      "type":"structure",
      "members":{
        "PhoneNumberId":{"shape":"PhoneNumberId"},
        "PhoneNumberArn":{"shape":"ARN"}
      }
    },
    "UpdateQueueHoursOfOperationRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QueueId",
        "HoursOfOperationId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QueueId":{
          "shape":"QueueId",
          "location":"uri",
          "locationName":"QueueId"
        },
        "HoursOfOperationId":{"shape":"HoursOfOperationId"}
      }
    },
    "UpdateQueueMaxContactsRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QueueId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QueueId":{
          "shape":"QueueId",
          "location":"uri",
          "locationName":"QueueId"
        },
        "MaxContacts":{
          "shape":"QueueMaxContacts",
          "box":true
        }
      }
    },
    "UpdateQueueNameRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QueueId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QueueId":{
          "shape":"QueueId",
          "location":"uri",
          "locationName":"QueueId"
        },
        "Name":{"shape":"CommonNameLength127"},
        "Description":{"shape":"QueueDescription"}
      }
    },
    "UpdateQueueOutboundCallerConfigRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QueueId",
        "OutboundCallerConfig"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QueueId":{
          "shape":"QueueId",
          "location":"uri",
          "locationName":"QueueId"
        },
        "OutboundCallerConfig":{"shape":"OutboundCallerConfig"}
      }
    },
    "UpdateQueueStatusRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QueueId",
        "Status"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QueueId":{
          "shape":"QueueId",
          "location":"uri",
          "locationName":"QueueId"
        },
        "Status":{"shape":"QueueStatus"}
      }
    },
    "UpdateQuickConnectConfigRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QuickConnectId",
        "QuickConnectConfig"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QuickConnectId":{
          "shape":"QuickConnectId",
          "location":"uri",
          "locationName":"QuickConnectId"
        },
        "QuickConnectConfig":{"shape":"QuickConnectConfig"}
      }
    },
    "UpdateQuickConnectDescription":{
      "type":"string",
      "max":250,
      "min":0
    },
    "UpdateQuickConnectNameRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "QuickConnectId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "QuickConnectId":{
          "shape":"QuickConnectId",
          "location":"uri",
          "locationName":"QuickConnectId"
        },
        "Name":{"shape":"QuickConnectName"},
        "Description":{"shape":"UpdateQuickConnectDescription"}
      }
    },
    "UpdateRoutingProfileConcurrencyRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "RoutingProfileId",
        "MediaConcurrencies"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "RoutingProfileId":{
          "shape":"RoutingProfileId",
          "location":"uri",
          "locationName":"RoutingProfileId"
        },
        "MediaConcurrencies":{"shape":"MediaConcurrencies"}
      }
    },
    "UpdateRoutingProfileDefaultOutboundQueueRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "RoutingProfileId",
        "DefaultOutboundQueueId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "RoutingProfileId":{
          "shape":"RoutingProfileId",
          "location":"uri",
          "locationName":"RoutingProfileId"
        },
        "DefaultOutboundQueueId":{"shape":"QueueId"}
      }
    },
    "UpdateRoutingProfileNameRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "RoutingProfileId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "RoutingProfileId":{
          "shape":"RoutingProfileId",
          "location":"uri",
          "locationName":"RoutingProfileId"
        },
        "Name":{"shape":"RoutingProfileName"},
        "Description":{"shape":"RoutingProfileDescription"}
      }
    },
    "UpdateRoutingProfileQueuesRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "RoutingProfileId",
        "QueueConfigs"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "RoutingProfileId":{
          "shape":"RoutingProfileId",
          "location":"uri",
          "locationName":"RoutingProfileId"
        },
        "QueueConfigs":{"shape":"RoutingProfileQueueConfigList"}
      }
    },
    "UpdateSecurityProfileRequest":{
      "type":"structure",
      "required":[
        "SecurityProfileId",
        "InstanceId"
      ],
      "members":{
        "Description":{"shape":"SecurityProfileDescription"},
        "Permissions":{"shape":"PermissionsList"},
        "SecurityProfileId":{
          "shape":"SecurityProfileId",
          "location":"uri",
          "locationName":"SecurityProfileId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "UpdateTaskTemplateRequest":{
      "type":"structure",
      "required":[
        "TaskTemplateId",
        "InstanceId"
      ],
      "members":{
        "TaskTemplateId":{
          "shape":"TaskTemplateId",
          "location":"uri",
          "locationName":"TaskTemplateId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Name":{"shape":"TaskTemplateName"},
        "Description":{"shape":"TaskTemplateDescription"},
        "ContactFlowId":{"shape":"ContactFlowId"},
        "Constraints":{"shape":"TaskTemplateConstraints"},
        "Defaults":{"shape":"TaskTemplateDefaults"},
        "Status":{"shape":"TaskTemplateStatus"},
        "Fields":{"shape":"TaskTemplateFields"}
      }
    },
    "UpdateTaskTemplateResponse":{
      "type":"structure",
      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "Id":{"shape":"TaskTemplateId"},
        "Arn":{"shape":"TaskTemplateArn"},
        "Name":{"shape":"TaskTemplateName"},
        "Description":{"shape":"TaskTemplateDescription"},
        "ContactFlowId":{"shape":"ContactFlowId"},
        "Constraints":{"shape":"TaskTemplateConstraints"},
        "Defaults":{"shape":"TaskTemplateDefaults"},
        "Fields":{"shape":"TaskTemplateFields"},
        "Status":{"shape":"TaskTemplateStatus"},
        "LastModifiedTime":{"shape":"timestamp"},
        "CreatedTime":{"shape":"timestamp"}
      }
    },
    "UpdateUserHierarchyGroupNameRequest":{
      "type":"structure",
      "required":[
        "Name",
        "HierarchyGroupId",
        "InstanceId"
      ],
      "members":{
        "Name":{"shape":"HierarchyGroupName"},
        "HierarchyGroupId":{
          "shape":"HierarchyGroupId",
          "location":"uri",
          "locationName":"HierarchyGroupId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "UpdateUserHierarchyRequest":{
      "type":"structure",
      "required":[
        "UserId",
        "InstanceId"
      ],
      "members":{
        "HierarchyGroupId":{"shape":"HierarchyGroupId"},
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "UpdateUserHierarchyStructureRequest":{
      "type":"structure",
      "required":[
        "HierarchyStructure",
        "InstanceId"
      ],
      "members":{
        "HierarchyStructure":{"shape":"HierarchyStructureUpdate"},
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "UpdateUserIdentityInfoRequest":{
      "type":"structure",
      "required":[
        "IdentityInfo",
        "UserId",
        "InstanceId"
      ],
      "members":{
        "IdentityInfo":{"shape":"UserIdentityInfo"},
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "UpdateUserPhoneConfigRequest":{
      "type":"structure",
      "required":[
        "PhoneConfig",
        "UserId",
        "InstanceId"
      ],
      "members":{
        "PhoneConfig":{"shape":"UserPhoneConfig"},
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "UpdateUserRoutingProfileRequest":{
      "type":"structure",
      "required":[
        "RoutingProfileId",
        "UserId",
        "InstanceId"
      ],
      "members":{
        "RoutingProfileId":{"shape":"RoutingProfileId"},
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "UpdateUserSecurityProfilesRequest":{
      "type":"structure",
      "required":[
        "SecurityProfileIds",
        "UserId",
        "InstanceId"
      ],
      "members":{
        "SecurityProfileIds":{"shape":"SecurityProfileIds"},
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "UrlReference":{
      "type":"structure",
      "members":{
        "Name":{"shape":"ReferenceKey"},
        "Value":{"shape":"ReferenceValue"}
      }
    },
    "UseCase":{
      "type":"structure",
      "members":{
        "UseCaseId":{"shape":"UseCaseId"},
        "UseCaseArn":{"shape":"ARN"},
        "UseCaseType":{"shape":"UseCaseType"}
      }
    },
    "UseCaseId":{
      "type":"string",
      "max":200,
      "min":1
    },
    "UseCaseSummaryList":{
      "type":"list",
      "member":{"shape":"UseCase"}
    },
    "UseCaseType":{
      "type":"string",
      "enum":[
        "RULES_EVALUATION",
        "CONNECT_CAMPAIGNS"
      ]
    },
    "User":{
      "type":"structure",
      "members":{
        "Id":{"shape":"UserId"},
        "Arn":{"shape":"ARN"},
        "Username":{"shape":"AgentUsername"},
        "IdentityInfo":{"shape":"UserIdentityInfo"},
        "PhoneConfig":{"shape":"UserPhoneConfig"},
        "DirectoryUserId":{"shape":"DirectoryUserId"},
        "SecurityProfileIds":{"shape":"SecurityProfileIds"},
        "RoutingProfileId":{"shape":"RoutingProfileId"},
        "HierarchyGroupId":{"shape":"HierarchyGroupId"},
        "Tags":{"shape":"TagMap"}
      }
    },
    "UserData":{
      "type":"structure",
      "members":{
        "User":{"shape":"UserReference"},
        "RoutingProfile":{"shape":"RoutingProfileReference"},
        "HierarchyPath":{"shape":"HierarchyPathReference"},
        "Status":{"shape":"AgentStatusReference"},
        "AvailableSlotsByChannel":{"shape":"ChannelToCountMap"},
        "MaxSlotsByChannel":{"shape":"ChannelToCountMap"},
        "ActiveSlotsByChannel":{"shape":"ChannelToCountMap"},
        "Contacts":{"shape":"AgentContactReferenceList"}
      }
    },
    "UserDataFilters":{
      "type":"structure",
      "members":{
        "Queues":{"shape":"Queues"},
        "ContactFilter":{"shape":"ContactFilter"}
      }
    },
    "UserDataList":{
      "type":"list",
      "member":{"shape":"UserData"}
    },
    "UserId":{"type":"string"},
    "UserIdentityInfo":{
      "type":"structure",
      "members":{
        "FirstName":{"shape":"AgentFirstName"},
        "LastName":{"shape":"AgentLastName"},
        "Email":{"shape":"Email"}
      }
    },
    "UserIdentityInfoLite":{
      "type":"structure",
      "members":{
        "FirstName":{"shape":"AgentFirstName"},
        "LastName":{"shape":"AgentLastName"}
      }
    },
    "UserNotFoundException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":404},
      "exception":true
    },
    "UserPhoneConfig":{
      "type":"structure",
      "required":["PhoneType"],
      "members":{
        "PhoneType":{"shape":"PhoneType"},
        "AutoAccept":{"shape":"AutoAccept"},
        "AfterContactWorkTimeLimit":{"shape":"AfterContactWorkTimeLimit"},
        "DeskPhoneNumber":{"shape":"PhoneNumber"}
      }
    },
    "UserQuickConnectConfig":{
      "type":"structure",
      "required":[
        "UserId",
        "ContactFlowId"
      ],
      "members":{
        "UserId":{"shape":"UserId"},
        "ContactFlowId":{"shape":"ContactFlowId"}
      }
    },
    "UserReference":{
      "type":"structure",
      "members":{
        "Id":{"shape":"UserId"},
        "Arn":{"shape":"ARN"}
      }
    },
    "UserSearchConditionList":{
      "type":"list",
      "member":{"shape":"UserSearchCriteria"}
    },
    "UserSearchCriteria":{
      "type":"structure",
      "members":{
        "OrConditions":{"shape":"UserSearchConditionList"},
        "AndConditions":{"shape":"UserSearchConditionList"},
        "StringCondition":{"shape":"StringCondition"},
        "HierarchyGroupCondition":{"shape":"HierarchyGroupCondition"}
      }
    },
    "UserSearchFilter":{
      "type":"structure",
      "members":{
        "TagFilter":{"shape":"ControlPlaneTagFilter"}
      }
    },
    "UserSearchSummary":{
      "type":"structure",
      "members":{
        "Arn":{"shape":"ARN"},
        "DirectoryUserId":{"shape":"DirectoryUserId"},
        "HierarchyGroupId":{"shape":"HierarchyGroupId"},
        "Id":{"shape":"UserId"},
        "IdentityInfo":{"shape":"UserIdentityInfoLite"},
        "PhoneConfig":{"shape":"UserPhoneConfig"},
        "RoutingProfileId":{"shape":"RoutingProfileId"},
        "SecurityProfileIds":{"shape":"SecurityProfileIds"},
        "Tags":{"shape":"TagMap"},
        "Username":{"shape":"AgentUsername"}
      }
    },
    "UserSearchSummaryList":{
      "type":"list",
      "member":{"shape":"UserSearchSummary"}
    },
    "UserSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"UserId"},
        "Arn":{"shape":"ARN"},
        "Username":{"shape":"AgentUsername"}
      }
    },
    "UserSummaryList":{
      "type":"list",
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        "fr-CA",
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        "ko-KR",
        "pt-BR",
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}