#Mathematical Simulation - The Call Center Project
Maven is used for dependency management. Incase you don't have maven installed I have included the binary in this project. Please make sure you have a valid java jdk installed on your computer.
If not you can find the java jdk here: https://www.oracle.com/java/technologies/javase-jdk14-downloads.html
###Install:
maven\bin\mvn install
#####Configuration
The project was made with configurability in mind.
Under the directory src\main\java\configs you will find all the configuration files. ````
#####Schedule In the scheduleconfig you can set the amount of agents for each shift per agent type.
#####Strategies
There are 4 type of strategies that can be used in a simulation.
NoStrategy
CorporateQueueSwarmStrategy
TimedConsumerQueueTimeStrategy
TimedCorporateAgentsIdleStrategy
You can change strategies by change the strategy variable in the simulationconfig.
You can easily create your own strategy by extending the AbstractStrategy Class and implementing the execute method. #####Note This project uses 2 external libraries to plot the graphs (JFreeChart) and perform unit testing (JUnit). The dependencies can be found in pom.xml.